Case Manager Supervisor (Support Broker Lead)

GT Independence, LLC; Silver Spring (MD); Hybrid; USD 59,000 - 72,000; Full time

Job summary

GT Independence, LLC is seeking a Case Manager Supervisor (Support Broker Lead) in Silver Spring, MD to lead a team delivering Medicaid Waiver services. The role combines supervision with a caseload to ensure program rules and metrics are met, promoting participant growth and independence.

You will train staff on self-directed options, manage budgets, and coordinate with providers to support individuals. This is a hybrid, full-time position in the Maryland area.

Qualifications

• Meet the DHCF requirements for a waiver case manager.
• Have current, appropriate licensure.
• Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one year experience with the population.
• Bachelor degree and two years’ experience with the population.
• Registered Nurse (RN) or can have an Associate degree and three years’ experience with the population.
• Have at least two years of management or supervisory experience.

Responsibilities

• Supervise and manage day to day operations for a team of support brokers as well as carry a caseload, as appropriate.
• Ensure all program rules are adhered to by their team as well as all operational metrics are achieved.
• Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
• Develop and maintain relationships with Agency staff, other providers and individuals/families.
• Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
• Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
• Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
• Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
• Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model)
• Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model)
• Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.

Education

Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology

Bachelor degree and two years’ experience with the population

Registered Nurse (RN) or Associate degree and three years’ experience with the population

Two years of management or supervisory experience

Job description

Case Manager Supervisor (Support Broker Lead)

Job Category : Operations

Requisition Number : SUPPO002790

• Posted : October 15, 2026
• Full-Time
• Hybrid
• Salary : $65,000 USD per year

Locations

Showing 1 location

Silver Spring, MD 20910, USA

Description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Support Broker Team Leader is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Responsibilities

• Supervise and manage day to day operations for a team of support brokers as well as carry a caseload, as appropriate.
• Ensure all program rules are adhered to by their team as well as all operational metrics are achieved.
• Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
• Develop and maintain relationships with Agency staff, other providers and individuals/families.
• Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
• Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
• Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
• Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
• Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model)
• Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model)
• Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.

Qualifications

• Meet the DHCF requirements for a waiver case manager:
• Have current, appropriate licensure.
• Have a Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
• Bachelor degree and two (2) years’ experience with the population(s); OR
• Registered Nurse (RN) or can have an Associate degree and three (3) years’ experience with
  the population(s).
• Have at least two (2) years of management or supervisory experience.

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.