Call Center Section Manager – Technical Support Lead

Abbott (abbottcareers2 board); United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Abbott in Dallas, TX seeks a Call Center Section Manager to lead a technical support team and ensure adherence to FDA quality systems. You will oversee a group of degreed professionals delivering timely troubleshooting, training, and customer support for ADD products and delivery technologies.

The role requires travel up to 25% and a strong background in quality and regulatory guidelines within healthcare.

Qualifications

• Experience supervising a health-care call center or technical support team.
• Knowledge of FDA quality guidelines and cGMP practices.
• Strong technical product expertise across diagnostic platforms.

Responsibilities

• Supervise a technical customer support group of 10–18 professionals.
• Ensure timely troubleshooting and resolution of issues per Quality Systems.
• Lead content creation and delivery of customer training.

Skills

Leadership

Technical expertise

Quality systems

FDA guidelines

Customer support

Education

Bachelor's degree in Life Sciences/Medical Technology/Engineering

Job description

Abbott in Dallas, TX seeks a Call Center Section Manager to lead a technical support team and ensure adherence to FDA quality systems. You will oversee a group of degreed professionals delivering timely troubleshooting, training, and customer support for ADD products and delivery technologies.

The role requires travel up to 25% and a strong background in quality and regulatory guidelines within healthcare.