District Service Manager (Virginia)

Abbott (abbottcareers2 board); United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

High employer retirement contribution

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a remote Quality Assurance leader responsible for implementing and maintaining the effectiveness of the quality system across ADD customers and projects. You will guide a staff, ensure high-quality service, and promote Abbott's Diagnostics Division standards with a focus on compliance and continuous improvement.

Ideal candidates will drive regulatory readiness, collaborate with cross-functional teams, and manage documentation, data integrity, and process improvements while

Responsibilities

• Implement and maintain the effectiveness of the quality system.
• Provide technical direction to staff and mentor team members.
• Promote Abbott Diagnostics Division (ADD) product and image by delivering superior service and support to customers.
• Ensure records and data are properly collected and maintained per the quality system requirements.
• Work within and monitor the budget to support operations and cost control.
• Coordinate with service, support and sales to align goals and resources.
• Analyze trends and customer issues to propose process improvements.

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You'll also have access to:

• Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates Must live in the Virginia area.
• Must be able to travel up to 50%
• Must have a Valid Driver's License.

What You'll Work On

Responsible for implementing and maintaining the effectiveness of the quality system. Guides, coaches, and directs a staff engaged in providing direct service and support to Abbotts Diagnostics Division (ADD) customers or other clients.

Promote ADD product and image by providing superior service and support to the customer.

Core Job Responsibilities:

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service.
• Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained.
• Operates within the constraints of the financial budget; produces data to help support the development of the budget.
• Provide technical direction to staff.
• Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs.
• Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations.
• Maintains an awareness of customer issues and provides recommendations on emerging trends.
• Implement processes and procedures to support business objectives.
• Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support.
• Serve as role model for subordinates, coach, and mentor staff to enhance professional development.
• Complete performance reviews and assist with development planning for individuals within the group. Assure that unit goals and objectives are communicated.
• Build an effective team, motivate, and inspire staff; assess team performance.
• Make staffing decisions appropriate for the project.
• Administer and provide input to reward and recognition programs.
• Frequent interaction with customers, field service/support personnel, frequent interaction with local Sales staff to determine appropriate selling and service tactics.
• Maintains a positive working environment. Ensures open communication and problem resolution occur in a positive manner.
• Negotiate with customers to resolve service issues and improve relationships.
• Ensure adequate two-way communication with service, support, and sales districts to coordinate appropriate support levels.
• Negotiates transitory resources to meet short term needs and priorities. Analyzes Departmental Issues.
• Uses industry, technical and product knowledge to solve problems and resolve operational issues, use standard tools, metrics, and systems to evaluate data, understands trends and the impact on business, provides adequate data to define issues, assesses performance data for impact on business and customer.

Position Accountability / Scope:

Operates within the constraints of the FDA and other regulator