Call Center Scheduler

Pascack Valley Medical Center; Westwood (NJ); On-site; USD 24,796 - 33,062; Full time

Job summary

Pascack Valley Medical Center in Emerson, NJ, is hiring a Central Scheduling Scheduler for day shift. This onsite role handles patient scheduling via phone, chat, and email and uses EPIC to pre-register patients.

You will ensure accurate scheduling, reschedule and cancellations, and strive for First Call Resolution while maintaining efficient QA measures. A high school diploma and strong computer skills are required.

Qualifications

• High School Diploma or GED equivalent.
• Excellent computer skills with MS Word, Excel, Outlook.
• Knowledge of standard office procedures and equipment.

Responsibilities

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Skills

Excellent computer skills

Knowledge of standard officeProcedures

Education

High School Diploma or GED equivalent

Associate degree or higher in a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join our team as a day shift, full-time, Central Scheduling Scheduler in Emerson, NJ. This role will be onsite.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financi al well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

• Associate degree or higher in a related field of study.
• 1 Year of healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.