Call Center Scheduler

Indiana University Health; Indianapolis (IN); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare team in Indianapolis as a Virtual Front Office representative. This entry-level position offers the chance to work in a dynamic environment, providing essential support to outpatient practices. Ideal candidates will have strong customer service skills and the ability to multi-task effectively. Enjoy the opportunity for hybrid or remote work after training.

Qualifications

• At least one year of experience in hospital or physician Revenue Cycle preferred.

Responsibilities

• Serve as the 'Virtual Front Office' for outpatient physician practices.
• Utilize multiple screens and programs for effective communication.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Job description

1 week ago Be among the first 25 applicants

Overview

Come join our team! Our Indianapolis team is looking for a dynamic individual to join our System Patient Access Center. This entry-level role serves as the “Virtual Front Office” for outpatient physician practices in the Indianapolis area. To succeed, you must be dependable and consistent in attendance and timeliness. Call center experience is preferred but not required. After training and meeting performance expectations (minimum of 30 days), there is an opportunity to work hybrid and/or remote. The onsite location is at 250 N. Shadeland Ave, with hours from 7am to 5pm, no weekends or holidays.

Medical Office Experience is Strongly Preferred

The ideal candidate must possess:

• The ability to multi-task and utilize multiple screens and programs
• Exceptional values-based customer service skills
• The ability to work independently
• Strong communication skills

Before working from home, team members must submit proof of internet speed test showing at least 20 Mbps download and 10 Mbps upload to ensure system functionality.

At least one year of experience in hospital or physician Revenue Cycle is strongly preferred, including knowledge of patient registration and financial clearance. The role requires strong interpersonal and problem-solving skills, effective communication, teamwork, initiative, and goal orientation.

We are an equal opportunity employer valuing diversity and inclusion. Reasonable accommodations are available for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care