Call Center Sales Supervisor — Coaching & Growth

Victra - Verizon Authorized Retailer; Winterville (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Time Off Options

Paid training and career development

Comprehensive health, dental, and view

401k retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses and contests

Career pathing opportunities

Job summary

Victra - Verizon Authorized Retailer in Winterville, NC is seeking a Call Center Business Desk Sales Supervisor to shape guest experience and drive team success, coaching and developing a high-performing staff to meet sales targets while maintaining operational excellence.

The role requires 2+ years of sales leadership in a contact center or retail setting, proficiency with CRM systems (Salesforce preferred), and a high school diploma (associate/bachelor's degree preferred).

Qualifications

• 2+ years of sales leadership in a contact center or retail environment.
• Proven record of achieving challenging team and individual sales goals.
• Proficient with computers and comfortable learning new systems.
• Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting.
• Strong work ethic and a results-driven mindset.
• Availability to work evenings, weekends, and holidays as needed.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Creates a fun, high-energy sales culture that drives engagement and healthy competition.
• Motivates and coaches sales agents; monitors KPIs and provides timely, actionable feedback.
• Maintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness).
• Delivers team sales results on a daily, weekly, and monthly basis.
• Models and reinforces the highest standards of integrity, quality, and compliance.
• Builds a culture of development and continuous improvement through coaching, training, and performance plans.
• Recruits, hires, and onboards top talent with strong sales potential.
• Stays current on promotions, products, plans, and services to drive confident, compliant selling.
• Administers time-off and scheduling policies fairly and consistently to meet service-level needs.

Skills

Sales leadership

Coaching

KPIs

CRM experience

Team motivation

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Victra - Verizon Authorized Retailer in Winterville, NC is seeking a Call Center Business Desk Sales Supervisor to shape guest experience and drive team success, coaching and developing a high-performing staff to meet sales targets while maintaining operational excellence.

The role requires 2+ years of sales leadership in a contact center or retail setting, proficiency with CRM systems (Salesforce preferred), and a high school diploma (associate/bachelor's degree preferred).