Call Center Sales Manager

wasteprocareers; Sarasota (FL); On-site; USD 43,000 - 65,000; Full time

Job summary

Alpha Dumpster in Sarasota, FL is seeking an Inside Sales Trainer to train and lead the Alpha Dumpster Inside Sales Team. The role focuses on optimizing customer experience, mentoring staff, and building strong customer relationships.

Responsibilities include hiring, training, coaching, and leading the sales team; developing lead generation strategies; guiding through escalations; leading meetings; and staying current on competitors and market trends to drive strategy.

Qualifications

• Bachelor's degree in marketing, business, or related field preferred.
• Two years of sales or call center managerial experience preferred.
• Detail-oriented with ability to manage multiple projects.
• Superior written and oral communication skills with strong organization, interpersonal, listening, presentation and problem-solving abilities.
• Proficiency in MS Outlook, Word, PPT and Excel.
• Experience with CRM software, preferably Salesforce.
• Creative thinker with ability to produce innovative solutions.

Responsibilities

• Hire, train, coach, and lead the Sales Team to support customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes.
• Guide the sales team through difficult calls to diffuse escalations and resolve issues.
• Lead team meetings and set clear expectations for best practices and goals.
• Support team on projects and daily tasks as needed.
• Research competitors and industry trends to stay current.
• Develop strategies and goals based on market conditions and customer needs.

Skills

Sales leadership

Communication skills

Multitasking

Creative thinking

Education

Bachelor's degree

Tools

Salesforce

MS Office

Job description

Now Hiring an Inside Sales Trainer to Train and Lead the Alpha Dumpster Inside Sales Team in Beautiful Sarasota, Florida.

The Alpha Dumpster Sales Manager is responsible for optimizing the customer experience by actively training the inside sales team, managing current customer relationships and developing solid relationships with new customers. The Sales Manager will train, mentor, and hire the Alpha team to meet company sales goals, build relationships and provide excellent customer service.

Responsibilities:

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
• Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
• Lead team meetings and provide clear expectations of best practices and goals.
• Support team by assisting as needed on projects and daily tasks.
• Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
• Develops strategies and goals based on changing market conditions and customer needs.

Qualifications:

• Bachelor's degree in marketing, business, or related field preferred
• Two years of sales or call center managerial experience preferred
• Detail-oriented with the ability to manage multiple projects simultaneously
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situation(s).
• Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
• Experience with CRM software, preferably Salesforce
• Creative thinker with the ability to produce innovative solutions

Other Job Responsibilities:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpster.
• Any additional job duties that may be assigned by the Supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.

WORK ENVIRONMENT: Normal setting for this job is: Office Setting