Call Center Retention Associate — Service & Upsell

Balise Auto; Fairfield (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, life and disability 보험

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Auto in Fairfield, CT seeks a Retention Center Associate in the Call Center to enhance customer satisfaction and loyalty. You will answer inbound calls, schedule service appointments, and confirm appointments with guests.

You will educate customers on Balise services and vehicle needs, collaborate with Service Advisors and Parts to track status or ETA, and contribute to a positive service experience. A flexible schedule and solid computer skills are required.

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge and upsell customers on services.
• Answer phone calls.
• Flexible training and work schedule.
• Basic computer skills are required.
• Ability to multi-task.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Confirm appointments and follow up on customer satisfaction.
• Educate customers about Balise services and vehicle needs.
• Collaborate with Service Advisors & Parts to check vehicle status or parts ETA.

Skills

Excellent customer service

Upsell customers

Answer phone calls

Flexible training & work schedule

Basic computer skills

Multi-tasking

Job description

Balise Auto in Fairfield, CT seeks a Retention Center Associate in the Call Center to enhance customer satisfaction and loyalty. You will answer inbound calls, schedule service appointments, and confirm appointments with guests.

You will educate customers on Balise services and vehicle needs, collaborate with Service Advisors and Parts to track status or ETA, and contribute to a positive service experience. A flexible schedule and solid computer skills are required.