Retail Ticket Sales & Reservations Specialist

Sightsailing; Newport (RI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Ticket commissions

Employee gatherings

Friendly work environment

Job summary

Sightsailing in Newport is hiring a Retail Ticket Sales & Reservations Specialist to engage and assist customers at our vibrant open-air pavilion. Candidates should possess strong communication skills and a friendly demeanor, enabling them to educate potential customers about our sailing adventures.

The ideal applicant is organized, reliable, and customer-oriented, with flexible availability for varying shifts throughout the season from May to October. Additional perks include competitive wages, ticket commissions, and a fun team atmosphere.

Qualifications

• Prior sales, retail, restaurant, hospitality, or administrative experience helpful.
• Excellent verbal and written communication skills required.
• Punctual and reliable with a flexible schedule.

Responsibilities

• Engage potential customers in a friendly manner.
• Respond to email and phone inquiries.
• Operate a cash register and balance cash drawers.

Skills

Customer service

Communication skills

Sales experience

Attention to detail

Organizational skills

Job description

Retail Ticket Sales & Reservations Specialist

These positions are at our open-air pavilion on Bowen’s Wharf. Because we’re located in a high pedestrian traffic area and easily accessible, a good amount of business comes from people who walk by, stop and are curious about what we offer.

Being able to engage in a friendly, helpful manner and explain and educate potential customers about our boats and sailing options is an everyday and large part of the job. Prospective customers often book a sailing cruise on impulse, based on your helpful conversation with them.

Other responsibilities:

Responding to email inquiries.

Managing & answering phone inquiries.

Operating a cash register including balancing a cash drawer and completing End of Day Reports.

Help stock food and drink and inventory supplies.

Run errands to bank or local stores.

Assist with occasional social media and administrative tasks.

Preferred Qualities:

It’s great if you’re an outgoing, energetic, organized individual who has some knowledge of Newport and who can cheerfully engage with people and offer helpful information about our sailing experiences. Essentially, you’re educating people about our sails and boats and are an ambassador to Newport and sailing.

It’s important to be alert, have good written and verbal communication skills, and have excellent attention to detail.

Like any job, it’s essential that you are punctual and reliable. Familiarity with cash registers and closing procedures a plus. Additional marketing skills a plus.

*Prior sales, retail, restaurant, hospitality, customer service, or administrative experience helpful.

Ticket/Reservations Staff Required Availability:

We hire front desk staff that can commit to the entire season (May-October) AND students returning to school in the fall. If you’re a student, you need to be able to commit to working through Labor Day and ideally still work 1-2 shifts per week through the end of October.

Ticket/Reservations staff work a variety of opening, swing, and closing shifts. You should be flexible in your availability, a team player, and able to work weekends and holidays. We’re a seasonal business so we can’t always give you two or three weeks off during the height of the season! Our dockside office is open 7 days a week.

Appearance & Dress Code:

Our Appearance, Hygiene and Dress Code standards are similar to many upscale, service-oriented businesses. They have been established to present the image of an approachable, friendly, and professional staff.

We will give you company shirts, outerwear and assorted swag to wear which must be worn while working. Excessive piercing or hairstyles of a fad nature are not permitted. Additional dress and appearance codes are spelled out in our company handbook.

Compensation

You get to work with a super friendly, smart and fun staff, can go sailing when you’re off, and will have one of the best views in town! Above average wages, plus ticket commissions and bonuses. Food and drink employee gatherings.

Sightsailing Inc. is an Equal Opportunity Employer.