Call Center Reservation Agent

Cross Sound Ferry Services, Inc; New London (CT); On-site; USD 20,457 - 29,136; Part time

Job summary

A ferry service company is looking for a Seasonal Call Center Reservation Agent for the 2026 season in New London, CT. The role involves providing excellent customer service over the phone for travelers between New London and Orient. Responsibilities include answering queries, booking travel, and resolving complaints. Candidates should have good communication skills and some computer experience. This part-time role requires weekend and evening availability, with more hours during the summer.

Qualifications

• Must have excellent communication skills.
• Some experience with computers is required.
• Call center experience preferred.

Responsibilities

• Answer the phone and guide customers through the reservation process.
• Answer questions regarding travel and company policy.
• Book and change travel reservations.

Skills

Excellent communication skills

Customer service experience

Computer experience

Call center experience

Job description

Seasonal Call Center Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.

Starting Rate: $18.00/hr

Primary Duties Include, But Not Limited To

• Pleasantly answer the phone and guide customer through the reservation process
• Answer any and all questions regarding travel, vessels, and company policy/procedure
• Book new travel, change/cancel existing reservations
• Enter payment information
• Sign customers up for our Rewards Program; explain benefits of program
• Explain all current promotions
• Advise customers how to use company website
• Explain different services that we offer
• Resolve customer complaints, guide them and provide any relevant info
• Report any issues/security issues to management