Retail Staff Assistant/Team Lead

AAA Mid-Atlantic; Delaware; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Up to 2 weeks Paid parental leave

401k plan with company match

2+ weeks of PTO

Paid company holidays

Free AAA Membership

Continual learning reimbursement

Job summary

AAA Club Alliance is hiring for a full-time Retail Staff Assistant/Team Lead in Delaware. The role centers on customer service leadership, sales, and daily store operations, with opportunities to mentor staff and drive performance.

Compensation features an hourly base and potential incentive pay, plus a strong benefits package. The position requires at least 3 years of sales and customer service experience, with supervisory experience preferred.

Qualifications

• At least 3 years sales and customer service experience.
• Experience in a lead or supervisory position preferred.
• Notary Public designation or willingness to obtain within 6 months.

Responsibilities

• Enhance customer experience and guide a team to success.
• Mentor and lead associates; contribute to daily store operations and performance.
• Upsell AAA products (memberships, credit cards, insurance referrals).
• Assist members with travel planning services and car rentals.
• Answer overflow Roadside Assistance calls during peak volumes.
• Support cashiering, title services, and IDEMIA services as needed.

Skills

Sales experience

Customer service

Leadership

Education

High school diploma or equivalent

Job description

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, and take the next step towards a rewarding career!

AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/ Team Lead! Check out what AAA can offer you:

The starting base compensation for this position is $20.53 to $26.23 hourly. Actual paywill be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

This position is eligible to earn incentive pay , with an average payout of $162.00 - $566.00 per month.

Store hours from Monday 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM; 37.5 Hour Work Week

No Sundays!

Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 840 Sunbury Rd Ste 502, Delaware, OH 43015

What our Retail Staff Assistant/ Team Leads do:

Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.

Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.

Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Support the Retail Manager by leading associates and enhancing the store’s success.

What you will need:

Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.

Previous experience in a lead or supervisory position is preferred.

Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

Basic geography knowledge is beneficial.

Notary Public designation or willingness to obtain with 6 months of employment.

High school diploma or equivalent required

Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

AAA Club Alliance has over a century of experience providing roadside assistance, insurance, retail, and travel services, fostering a supportive environment for employees and customers alike.

Consumer Services

Company size 1,001–5,000 employees

Company type Nonprofit Founded 1900

Momentum

Team growth

3% in 12 mo

3,428 employees on LinkedIn

Mar 23 May 26

Footprint

Where they work

Headquarters Wilmington, Delaware

1 River Place, Wilmington, Delaware 19801, US