Member Service Representative I (Inbound Call Center)

Aaa Oregon-Idaho; Boise (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) employer contribution

Life/disability insurance

Paid time off & holidays

AAA membership

Job summary

AAA Oregon/Idaho is seeking a Member Service Representative I for our Boise, ID call center. You will handle inbound calls from members, determine service level, and route calls while accurately recording information in the system.

The role emphasizes customer service, strong communication, and the ability to handle high-stress situations, with bilingual English/Spanish being a plus. Compensation includes shift and language differentials where applicable.

Qualifications

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including emergencies and high-stress situations.
• Basic proficiency in computer skills required.

Responsibilities

• Assist AAA members with roadside assistance and membership.
• Take inbound calls, determine level of service, and route calls.
• Record information via computer and provide top-quality member service.
• Maintain courteous, professional demeanor in a fast-paced call center.

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Basic computer skills

Stress management

Job description

Member Service Representative I (Inbound Call Center)

Regular Full-Time Boise Service Center, Boise, ID, US 1 Attachments

3 days ago Requisition ID: 1879

Salary Range: $20.00 To $23.75 Hourly

AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center in Boise, Idaho!

The Member Service Representative assists AAA members with roadside assistance and membership. In this position, you will take inbound calls from AAA members, determine the appropriate level of service, route calls and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.

Desired skills:

• Customer service, retail and/or hospitality experience preferred.


• Strong verbal communication and interpersonal skills.


• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.


• Basic proficiency in computer skills required.


• Bilingual (English/Spanish) a plus.

Location: Boise, Idaho

Hours:

Full-time with set schedule. We are currently offering two shift schedules:

Tuesday-Saturday 2:30pm-11:00pm

Saturday-Wednesday 2:30pm-11:00pm

Start Date: Next training class targeted to start October 6, 2026.

Interview Schedule: Initial Phone Interviews starting first week of September; Onsite Interviews at the Boise Service Center September 15-17th.

Pay: Starting at $20.00 per hour PLUS shift and bilingual differentials up to an additional $3.75 per hour.

Benefits:

• Employee and family health and dental insurance (over 75% employer paid!)


• up to 9% 401(k) employer contribution


• life/disability insurance


• private Paid Leave Oregon plan


• 11 paid holidays and ample vacation/sick time


• free AAA membership


• tuition reimbursement programs


• professional advancement and more.

Culture: Most importantly, we care about our Team Members and want to support every success! We have a number of Committees and Resource Groups available to support our diverse employee-base to ensure all Team Members belong.

We embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking- We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability, for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers; discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.