Call Center Representative - United States

Sago; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sago is seeking a recruiter to support market research efforts by conducting structured telephone surveys and sending participant reminders. You will represent the company with a positive, collaborative attitude and execute recruitment tasks with accuracy.

The role emphasizes timely documentation, adherence to study objectives, and teamwork to meet project deadlines while maintaining professional communication across channels.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service, call centers, recruiting, or related roles preferred.
• Proficient with Microsoft Office and documenting information across systems.

Responsibilities

• Conduct outbound recruitment calls, participant reminders, and structured surveys.
• Respond to participant emails, texts, and calls with professionalism and accuracy.
• Create a positive participant experience that reflects Sago Team values.
• Accurately document participant information, responses, and recruitment activities.
• Understand study objectives, screening criteria, methodologies, and topics.
• Monitor quotas and recruitment progress to meet project goals.
• Collaborate with teammates to share best practices and drive improvement.
• Demonstrate strong organization, time management, and detail orientation.
• Uphold the Sago Team Mission and Values in all interactions.
• Perform other duties as assigned to support projects.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

POSITION SUMMARY:

TheSagoRecruiter plays a critical role in delivering high-quality market research by conducting structured telephone surveys and completing participant reminders.As a frontline representative of theSagoTeam, this positionis essential to bringing our Mission and Values to life through positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor.This is a non-exempt position.

KEY JOB RESPONSIBILITIES:

• Conduct outboundrecruitmentcalls, participant reminders, and structuredsurveys.

• Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence.

• Create a positive, respectful, and engaging participant experience that reflectsSagoTeam values.

• Accurately document participant information, responses, and recruitment activities in company systems.

• Maintain an understanding of studyobjectives, screening criteria, methodologies, and relevant study topics.

• Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines.

• Collaborate with team members to share best practices, solve challenges, and drive continuous improvement.

• Demonstrate strong organization, attention to detail, adaptability, and effective time management.

• Uphold theSagoTeam Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor in all interactions.

• Perform other duties as assigned to support project and organizational success.

CORE COMPETENCIES:

• Demonstrates positivity, professionalism, and service excellence in allparticipant, client, and team interactions.

• Excellent verbal and written communication skills, including strong telephone, email, and text communication.

• Ability to build rapport and create a respectful, supportive, and engaging experience for participants.

• Strong organizational skills with the ability to multitask, prioritize, and manage competing deadlines.

• Ability to work independently while collaborating effectively with team members to achieve project goals.

• Detail-oriented with a commitment to accuracy, quality, and execution.

• Demonstrates ownership, accountability, and a sense of urgency in completing assignments and meeting recruitment targets.

• Adaptable and forward-thinking, with the ability toidentifychallenges and contribute to continuous improvement efforts.

• Strong computer, data entry, and typing skills with the ability to learn new systems and technologies.

• Dependable, reliable, and able to perform effectively with minimal supervision.

• Embodies theSagoTeamMission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor.

QUALIFICATIONS

Education:

• High School Diploma or equivalentrequired.

Experience:

• Previouscustomer service, call center, recruiting, administrative, or related experience preferred.

• Experience interacting with customers or participants via phone, email, and text preferred.

Computer Skills:

• Proficient in Microsoft Office applications and general computer operations.

• Ability to navigate multiple systems simultaneously while accurately documenting participant information and communications.