Client Service Representative

Sago; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sago in Philadelphia seeks a friendly Hospitality Host/Hostess to welcome clients and participants, ensuring a fast, fun, and professional atmosphere on-site. You will greet guests, review materials for accuracy, and support administrative tasks as needed.

Strong verbal and written communication, interpersonal skills, and ability to multitask in a dynamic setting are essential. Proficiency with Microsoft Office and a team-oriented mindset are valued.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills to create a warm, accommodating atmosphere.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Attend to clients on-site and provide a high-quality hospitality experience.
• Greet participants and clients, fostering a friendly yet professional rapport.
• Review project materials for accuracy and completeness.
• Engage in audio and video recording activities.
• Perform other administrative, reception, and hospitality duties as required.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Microsoft Office

Team collaboration

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

We are seeking a Hospitality Host/Hostess to join our team in creating a vibrant, dynamic, and inclusive environment. The role emphasizes maintaining a workplace that is Fast, Fun, Friendly, and Professional, with a focus on excellent verbal and written communication skills. While schedule flexibility is valued, weekend work is generally not required. The position involves in-person work and prioritizes providing exceptional hospitality experiences to clients and participants.

Key Job Responsibilities

• Attend to clients on-site and provide a high-quality hospitality experience.
• Greet participants and clients, fostering a friendly yet professional rapport.
• Review project materials for accuracy and completeness.
• Engage in audio and video recording activities.
• Perform other administrative, reception, and hospitality duties as required.

Requirements

Core Competencies

• Exceptional verbal and written communication skills.
• Strong interpersonal skills to create a warm and accommodating atmosphere.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in Microsoft Office and computer literacy.
• Strong team collaboration skills and the ability to work independently.

Qualifications

Education

• High School Diploma or equivalent

Experience

• Previous experience in Hospitality, Hosting, Hotel or Wait Staff, Market Research, or related fields is preferred.
• Administrative or host experience is highly valued.

Computer Skills

• Proficiency in Microsoft Office and computer literacy.