Call Center Representative - Remote

SARL ARTILEC; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Call Center Representative to join their remote team. This role involves engaging with customers, helping them navigate their financial situations, and providing tailored solutions. You will be part of a supportive environment that prioritizes employee well-being and offers comprehensive benefits, including medical, dental, and vision insurance, along with opportunities for career growth. If you are passionate about customer service and want to make a positive impact, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision insurance

$0 Deductible Platinum Plus Medical Insurance

Flexible Spending Account

403(b) retirement plan

Long and Short Term Disability

Legal Plan

Dependent Care Expense Account

Life and Supplemental Life Insurance

Pet Insurance

Employee perks and discounts

Qualifications

• Ability to successfully pass a criminal background check and drug screen.
• Prior call center or similar experience preferred.

Responsibilities

• Initiate or handle calls with customers by phone.
• Help customers improve their financial position with empathy.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Strong typing skills

Knowledge of financial concepts

Ability to work independently

Ability to work in a team

Familiarity with accounts receivable processes

Understanding of medical terminology

Education

High school diploma or GED

Tools

Windows OS

Job description

Join to apply for the Call Center Representative - Remote role at SARL ARTILEC

We are excited to welcome you to our team. Our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are our top priorities, and we are following recommended social distancing guidelines.

Job Details

• Location: Fully Remote (US)
• Estimated Hourly Pay: $30.50 - $43.90
• Job Type: Full-time, Part-time, or Contract

Job Responsibilities

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suit the consumer and the business
• Maintain natural rapport while following scripts and providing accurate documentation for follow-up

Requirements

• Ability to successfully pass a criminal background check and drug screen
• Authorized to work in the United States

Qualifications

• High school diploma or GED
• Proficiency in Windows OS
• Strong typing skills
• Customer service experience
• Knowledge of financial concepts
• Ability to work independently and in a team
• Excellent communication and problem-solving skills
• Familiarity with accounts receivable and payable processes
• Prior call center or similar experience
• Understanding of medical terminology and billing procedures

Benefits

We offer a comprehensive benefits package for full-time employees, including:

• Medical, Dental, and Vision insurance
• $0 Deductible Platinum Plus Medical Insurance (90% employer paid)
• Flexible Spending Account
• 403(b) retirement plan
• Long and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life and Supplemental Life Insurance
• Pet Insurance
• HRA, Training programs, Mentorship, and career growth opportunities
• Employee perks and discounts, including Broadway shows

Additional leave benefits include 5 personal days, 10-20 vacation days, 12 sick days, and 12 paid holidays annually.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Construction

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