Call Center Representative - Remote

SARL ARTILEC; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company that values the health and safety of its employees while providing a fully remote work environment. This role offers a unique opportunity to assist customers in improving their financial situations through empathetic communication and tailored solutions. You'll engage with clients, educate them on their accounts, and negotiate repayment options that benefit both parties. With a competitive salary and a comprehensive benefits package, including medical, vision, and employee perks, this position is perfect for those looking to grow in a supportive and dynamic setting.

Benefits

Medical

Vision

$0 Deductible Platinum Plus Medical Insurance Plan

Flexible Spending Account

Long Term and Short Term Disability

Legal Plan

Dependent Care Expense Account

Life Insurance/Supplemental Life Insurance

Pet Insurance

Career growth and promotional opportunities

Qualifications

• Ability to work independently and in a team environment.
• Familiarity with accounts receivable and accounts payable processes.

Responsibilities

• Initiate or handle calls with customers by phone.
• Help customers improve their financial position with empathy.
• Educate customers on account terms and payment plans.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Strong typing skills

Knowledge of financial concepts

Education

High school diploma or GED

Tools

Windows operating system

Job description

Location: United States, Houston, TX, Columbia, SC, Montgomery, AL

Salary Range: $30.50 - $43.90 per hour

Job type: Full-time, Part-time, Contract

Description

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES
DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Job Location: Fully Remote (US)
Est. Hourly Pay: $30.50 - $43.90
Job Type: Full-time/Part-time/Contract

We are excited to welcome you to our office, and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us. We are following the recommended social distancing guidelines.

Job Responsibilities

1. Initiate or handle calls with customers by phone.
2. Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions.
3. Educate customers on account terms and payment plans.
4. Negotiate and offer solutions for repayment that best suit the consumer and the business.
5. Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of accounts to ensure proper follow-up.

Requirements

• Ability to successfully pass criminal background check, along with a drug screen.
• Authorized to work in the United States.

Qualifications

• High school diploma or GED.
• Proficiency in Windows operating system.
• Strong typing skills.
• Customer service experience.
• Knowledge of financial concepts.
• Ability to work independently and in a team environment.
• Excellent communication and problem-solving skills.
• Familiarity with accounts receivable and accounts payable processes.
• Prior experience in a call center or similar role.
• Understanding of medical terminology and billing procedures.

Benefits

We offer an attractive and competitive benefits package for full-time employees, including but not limited to:

• Medical
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Eligibility for Federal/Public Student Loan Forgiveness
• Career growth and promotional opportunities
• Employee perks and discounts to Broadway shows and more

Additional leave benefits include 5 personal days, 10-20 vacation days, 12 sick days, and 12 company-paid holidays annually, among others.

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