Call Center Representative - Remote

California Jobs; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player in the construction sector is looking for dedicated customer service representatives. This role offers a competitive hourly wage and a comprehensive benefits package, including medical, dental, and vision insurance. With opportunities for career growth and flexible work arrangements, including fully remote options, this position is perfect for those who thrive in a supportive environment. Join a team that values your contributions and offers employee perks that enhance your work-life balance.

Benefits

Comprehensive Benefits Package

Flexible Work Arrangements

$0 Deductible Medical Insurance

Employee Discounts

Opportunities for Career Growth

Qualifications

• Customer service experience required, preferably in a call center.
• Strong typing skills and proficiency in Windows OS are essential.

Responsibilities

• Assist customers with inquiries and provide solutions.
• Educate customers on account terms and payment plans.
• Document accounts accurately for follow-up.

Skills

Customer Service Experience

Strong Typing Skills

Proficiency in Windows

Excellent Communication Skills

Problem-Solving Skills

Education

High School Diploma or GED

Job description

Employer Industry: Construction

Why consider this job opportunity:
- Salary up to $43.90 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- $0 Deductible Platinum Plus Medical Insurance Plan (90% employer paid)
- Opportunities for career growth and promotional advancement
- Flexible work arrangements with fully remote options
- Employee perks and discounts, including Broadway shows

What to Expect (Job Responsibilities):
- Initiate or handle calls with customers, providing assistance and solutions
- Help customers improve their financial position by understanding their situation and responding empathetically
- Educate customers on account terms and payment plans
- Negotiate and offer repayment solutions that suit both the consumer and the business
- Document accounts accurately for proper follow-up

What is Required (Qualifications):
- High school diploma or GED
- Customer service experience, preferably in a call center or similar role
- Strong typing skills and proficiency in the Windows operating system
- Ability to work independently and in a team environment
- Excellent communication and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Knowledge of financial concepts and familiarity with accounts receivable and payable processes
- Understanding of medical terminology and billing procedures
- Ability to successfully pass a criminal background check and drug screen

#Construction #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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