Call Center Representative - Remote

SARL ARTILEC; San Jose (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a motivated Call Center Representative to join their dynamic team. This fully remote position offers an exciting opportunity to assist customers in improving their financial situations through effective communication and problem-solving. You'll engage with clients, educate them on account terms, and negotiate repayment solutions that benefit both parties. With a comprehensive benefits package and a supportive work environment, this role promises not just a job but a pathway to career growth and personal development. If you're passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision insurance

$0 Deductible Platinum Plus Medical Insurance Plan

Flexible Spending Account

403(b) retirement plan

Long and Short Term Disability

Legal Plan

Dependent Care Expense Account

Life Insurance

Pet Insurance

Employee perks and discounts

Qualifications

• Strong customer service background with excellent communication skills.
• Ability to work independently and in a team environment.

Responsibilities

• Initiate or handle calls with customers by phone.
• Help customers improve their financial position with empathy.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Strong typing skills

Knowledge of financial concepts

Education

High school diploma or GED

Tools

Windows operating system

Job description

Join to apply for the Call Center Representative - Remote role at SARL ARTILEC.

Job Location: Fully Remote (US)
Est. Hourly Pay: $30.50 - $43.90
Job Type: Full-time/Part-time/Contract

We are excited to welcome you to our team. The health and safety of our employees, their families, our clients, candidates, and our communities are our top priorities, and we follow recommended social distancing guidelines.

Job Responsibilities

• Initiate or handle calls with customers by phone.
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions.
• Educate customers on account terms and payment plans.
• Negotiate and offer solutions for repayment that best suit the consumer and the business.
• Balance scripted conversations with natural rapport, and provide accurate and detailed documentation of accounts for proper follow-up.

Requirements

• Ability to successfully pass a criminal background check and drug screen.
• Authorized to work in the United States.

Qualifications

• High school diploma or GED.
• Proficiency in Windows operating system.
• Strong typing skills.
• Customer service experience.
• Knowledge of financial concepts.
• Ability to work independently and in a team environment.
• Excellent communication and problem-solving skills.
• Familiarity with accounts receivable and payable processes.
• Prior experience in a call center or similar role.
• Understanding of medical terminology and billing procedures.

Benefits

We offer a comprehensive benefits package, including:

• Medical, Dental, Vision insurance.
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Paid.
• Flexible Spending Account.
• 403(b) retirement plan.
• Long and Short Term Disability.
• Legal Plan, Dependent Care Expense Account, Life Insurance, Pet Insurance, HRA.
• Training programs and mentorship.
• Eligibility for Federal/Public Student Loan Forgiveness.
• Career growth and promotional opportunities.
• Employee perks and discounts, including Broadway shows.

Additional paid time off includes 5 personal days, 10-20 vacation days, 12 sick days, and 12 company-paid holidays annually.

Additional Information

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industries: Construction.

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