Customer Success Specialist (CSS) - Enterprise Networking (NX)

Cisco Systems, Inc.; Fremont (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

An innovative firm seeks a Customer Success Specialist to engage with clients and enhance their adoption of cutting-edge networking solutions. This role is pivotal in driving customer success by leveraging deep technical expertise and automation skills to deliver tailored solutions. The successful candidate will communicate effectively with diverse audiences, develop strategic plans, and advocate for customer needs within the organization. Join a company that values diversity and fosters a culture of continuous learning, where your unique skills will contribute to shaping the future of technology and customer experience.

Benefits

Volunteer Time Off

Continuous Learning Opportunities

Employee Resource Groups

Flexible Work Environment

Qualifications

• 10+ years of technical experience with Cisco products.
• Expert in automation tools like Python and Ansible.
• Strong customer-facing consultative skills.

Responsibilities

• Deliver consultative solutions and develop tailored onboarding journeys.
• Communicate complex technical concepts to diverse audiences.
• Collaborate with Account teams to drive customer value.

Skills

Technical Expertise in Cisco Products

Automation Skills (Python, Ansible, Terraform)

Public Cloud Experience (AWS, Azure, GCP)

Customer-Facing Consultative Skills

Communication Skills

Education

BS in Engineering or Related Field

CCIE Certification

Tools

Cisco Catalyst Center

SDWAN Products

Cisco Spaces

ThousandEyes

Cloud Security

Job description

Customer Success Specialist (CSS) - Enterprise Networking (NX)

The application window is expected to close on 5th May 2025. Preferred Location: Remote anywhere in the USA.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

*** The successful candidate must hold U.S. citizenship.***

Meet the Team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products and solutions, transforming their business and driving outcomes. The role resides within the Cisco Customer Experience (CX) organization.

Your Impact

As a CSS, you will:

1. Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
2. Communicate complex technical concepts effectively to diverse audiences, from technical architects to C-level executives, ensuring alignment and understanding through strategic discussions and presentations in both remote and in-person settings.
3. Serve as a designated resource (CSSd) on strategic accounts identified by leadership with high Annual Recurring Revenue (ARR), as required.
4. Develop and execute strategic Technical Adoption Plans (TAPs) for designated accounts to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team to support the entire Cisco portfolio.
5. Collaborate with Account teams, Customer Success, and Partners to drive adoption and deliver customer value by proactively understanding customer needs, ensuring seamless product integration, and mitigating renewal risks.
6. Provide customer advocacy to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

Minimum Qualifications

• 10+ years of technical experience with expert knowledge in Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless, SD Access/ISE), Routing & Switching, and SDWAN products.
• 2+ years experience with public cloud providers such as AWS, Azure, and GCP.
• 2+ years experience in automation (Python, Ansible, Terraform) including API integrations.
• 2+ years experience delivering customer-facing consultative sessions, technical presentations, and collaborating on quarterly business reviews (QBRs).
• Current CCIE (Written and Lab) certification or equivalent.
• BS or equivalent in Engineering or related field.

Preferred Qualifications

• Knowledge of Cisco Spaces, ThousandEyes, Cloud Security, Meraki, and Splunk.
• Experience with AI/Generative AI tools and technologies to drive innovation and improve workflows.
• Experience delivering product demos, understanding software licensing, and conducting SWOT analyses of competitors.
• Additional certifications such as CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, and Google Professional Cloud Architect are highly preferred.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees' diverse backgrounds and focus on unlocking potential. Cisco offers many career paths, continuous learning, and a supportive culture that pioneered hybrid work trends.

We foster community through our employee resource groups, called Inclusive Communities, and support volunteer efforts with paid time off. Nearly 86% of employees participate in volunteering, giving back to causes they care about.

Our purpose, driven by our people, makes us the worldwide leader in internet technology—helping customers reimagine applications, secure enterprises, transform infrastructure, and meet sustainability goals. Join us and be yourself!

We are committed to helping all candidates find great careers. Your information is secure and confidential.

Please apply directly for this job at the employer’s website.