Pharmacy Customer Care Specialist

Lincare Holdings; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare Holdings in Santa Rosa, CA is seeking a detail‑oriented customer service representative to handle inbound and outbound calls, assess customer needs, educate patients about products and services, and document interactions in the computerized system.

The role requires a high school diploma or GED, basic computer entry skills, ability to process prescriptions terminology, and occasional lifting up to 50 pounds; training will be provided.

Qualifications

• High School Diploma, GED, or related experience and/or training
• Computer entry required
• Licensing requirements may apply for specific location

Responsibilities

• Communicates with customers via inbound and outbound calls; uses outbound dialer system as needed
• Assesses customer need for additional products and services
• Assesses customer compliance with physician orders
• Educates customers about products and services
• Documents calls in computerized record keeping system
• Enters customer orders in the computerized system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Understands pharmacy prescription terminology
• Communicates effectively with coworkers and patients
• Assists with training of employees
• Calculates figures and amounts related to frequency and doses dispensed
• Follows oral and written instructions with common sense

Skills

Customer service

Communications

Documentation

Education

High School Diploma or GED

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.