Medical Call Center Representative

Downriver Medical Associates; Southgate (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Life insurance

Retirement plan

Job summary

Downriver Medical Associates is seeking a motivated individual to join our Medical Call Center. This full-time, on-site role supports patient communications, registration, insurance verification, and routing inquiries to the appropriate staff. The ideal candidate has prior medical office exposure and EPIC EHR familiarity.

We offer paid time off and benefits after a probationary period. Monday through Friday, 40-hour weeks, with no weekends.

Qualifications

• High school diploma or equivalent required.
• Medical office experience recommended (1 year).
• Experience with EPIC EHR is a plus.
• Candidate should be patient-oriented, team player with a can-do attitude.

Responsibilities

• Operate the Medical Call Center and coordinate patient communications.
• Assist callers with inquiries, complaints, or problems in a professional manner.
• Register patients and verify insurance, redirecting as needed.
• Assess patient needs using chart notes and route to appropriate staff.

Skills

Computer skills

EPIC EHR

Patient service

Phone etiquette

Education

High school or equivalent

Tools

EPIC EHR

Job description

Benefits:

• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Downriver Medical Associates is a busy internal medicine practice with multiple practitioners looking for our newest team member! We are seeking a highly motivated individual to work the Medical Call Center.

This is a fulltime onsite position, Monday through Friday (no weekends).

Summary:

Responsible for operating the Call Center and providing prompt and responsive communication between the practice and their patients, in a professional and courteous manner. Assist callers with inquiries, complaints, or problems. Speak with patients, listen to them to gain a better understanding of their needs, and offer possible solutions. Registers patients, verifies insurance, and redirect patients when needed. Assess needs based on previous chart notes and direct calls or questions to pertinent staff.

Experience:

• Proficient in computer skills: (Required)
• Medical office experience: 1 year (Required)
• Medical assistant: 1 year (Preferred)

Previous medical office experience required. EPIC EHR experience is a plus. Prefer a medical assistant certification/experience, but not required. The ideal candidate is patient-oriented and a team player with a positive attitude. Benefits offered after 90 day probationary period.

Job Type: Full-time

Expected hours: No less than 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)