Call Center Representative- Insurance Appointment Setting

The Juris Agency; Fredericksburg (VA); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Career Growth

Job summary

Steele Insurance Agency in Fredericksburg, VA is seeking a dependable Call Center Representative to handle high-volume outbound calls, connect qualified opportunities with our licensed insurance team, and drive consistent lead follow-up.

You will work from a structured lead queue in our CRM, follow scripts, and focus on meaningful conversations, appointments, and transfers to support a growing sales pipeline.

Qualifications

• Prior call center or sales experience is preferred but not required.
• Strong communication and rapport-building skills.
• Comfort following scripts and processes.
• Ability to work in a high-activity outbound role.

Responsibilities

• Make a high volume of outbound calls using leads provided through the agency CRM.
• Respond quickly to new and existing lead opportunities.
• Warm-transfer interested prospects directly to licensed sales agents.
• Schedule appointments when a live transfer is not possible.
• Document calls, dispositions, notes, and outcomes in the CRM.
• Maintain organized follow-up activity on assigned leads.
• Meet daily/weekly call, contact, transfer, and appointment goals.
• Follow agency scripts, workflows, and communication standards.
• Participate in coaching and training to improve call quality and conversion.

Skills

Outbound calling

Communication skills

Lead management

Goal-oriented

Tools

CRM software

Job description

Job Description

About Us:

Steele Insurance Agency provides personal and commercial insurance solutions with a strong focus on communication, follow-through, and long-term client relationships.

As our agency continues to grow, we are expanding the way we manage and work incoming leads. We are looking for a dependable, energetic Call Center Representative who is comfortable spending the majority of the day on the phone and understands that consistency drives results.

Position Overview:

-This is a high-activity outbound calling position focused on working agency-provided leads through our CRM system.-

Your primary role will be to contact prospective clients, create interest, and connect qualified opportunities with our licensed insurance team through live transfers or scheduled appointments.

Success in this position is straightforward: activity, consistency, and quality conversations.

You will be expected to maintain a strong outbound call volume while also focusing on meaningful results — contacts made, conversations created, appointments scheduled, and qualified prospects transferred to our licensed sales team.

Someone who performs well in this role will become an important part of keeping our sales pipeline active and ensuring the leads we invest in receive consistent, professional follow-up.

This role is a strong fit for someone who:

• Is comfortable making a high volume of outbound calls every day
• Enjoys talking to people and can quickly build rapport
• Can maintain energy and professionalism through rejection and unanswered calls
• Is competitive, goal-oriented, and motivated by measurable results
• Can follow scripts and processes while still sounding natural
• Is comfortable using a CRM and working from an organized lead queue
• Shows up consistently, stays focused, and follows through
• Communicates clearly and professionally

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Key Responsibilities:

• Make a high volume of outbound calls using leads provided through the agency CRM
• Respond quickly to new and existing lead opportunities
• Introduce Steele Insurance Agency professionally and confidently
• Ask basic qualifying questions and identify potential insurance needs
• Warm-transfer interested prospects directly to licensed sales agents
• Schedule appointments when a live transfer is not possible
• Make continued contact attempts according to established lead workflows
• Accurately document calls, dispositions, notes, and outcomes in the CRM
• Maintain organized follow-up activity on assigned leads
• Work toward established daily and weekly call, contact, transfer, and appointment goals
• Follow agency scripts, workflows, and communication standards
• Participate in coaching and training designed to improve call quality and conversion

Requirements

Prior call center, telemarketing, appointment-setting, sales, or customer service experience is preferred, but not required.

We value consistency, coachability, communication skills, and effort.

Qualified candidates may be asked to complete a brief personality assessment as part of our hiring process. This helps us better understand communication styles and work preferences so we can focus interviews on fit, performance, and growth potential.