Call Center Representative I

BankFirst Financial Services; Bay Springs (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services seeks a Call Center Associate to provide internal and external assistance and top‑notch service in a busy call center.

You will handle inquiries about Online Banking, Debit Cards, and account questions, asking clear questions to diagnose issues and explain solutions while remaining friendly and patient with customers and staff.

Strong communication skills and banking knowledge are valued, with opportunities to grow in a collaborative banking team.

Qualifications

• Previous banking experience and knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

Skills

Customer service

Communication skills

Online banking knowledge

Education

Banking experience

Job description

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

DUTIES OF POSITION:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

EDUCATION/ EXPERIENCE/ SKILLS:

• Previous banking and experience with a knowledge of banking systems preferred.