Call Center Representative I

BankFirst Financial Services; Columbus (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services is seeking a Call Center professional to provide exceptional service to customers and employees. You will handle incoming calls, diagnose issues, and offer solutions with a friendly, patient attitude.

The role involves assisting with Online Banking, Debit Cards, and various account-related questions, with additional duties as assigned by the Call Center Team Lead. Banking experience is preferred.

Qualifications

• Previous banking experience and knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

Skills

Customer service

Communication

Call center experience

Education

Banking systems knowledge

Job description

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

DUTIES OF POSITION:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

EDUCATION/ EXPERIENCE/ SKILLS:

• Previous banking and experience with a knowledge of banking systems preferred.