Call Center Representative I

BankFirst Financial Services; Laurel (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services in Laurel, Mississippi is seeking a Call Center Associate to provide excellent service to customers and employees via phone.

You will handle inquiries about Online Banking, Debit Cards, and account questions, applying both technical skills and strong customer service to resolve issues in a friendly, patient manner.

Join a team-focused environment where you help customers and colleagues with timely, accurate information and solutions.

Qualifications

• Previous banking experience preferred.

Responsibilities

• Meet the needs of customers and employees by answering calls with solutions.
• Communicate clearly to diagnose problems and explain solutions.
• Assist customers with Online Banking and Debit Cards.
• Maintain a friendly, patient, and positive attitude.
• Other duties may be assigned by Call Center Team Lead.

Skills

Banking knowledge

Job description

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

DUTIES OF POSITION:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

EDUCATION/ EXPERIENCE/ SKILLS:

• Previous banking and experience with a knowledge of banking systems preferred.