Call Center Representative- FULLY REMOTE

Davita Inc.; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans les services de technologie recrute plusieurs Représentants du Service Client pour un projet éducatif. Ce poste entièrement à distance implique de soutenir les familles via des appels entrants, avec un volume d'appels estimé à 60-80 par jour. Les candidats doivent avoir une expérience en centre d'appels et de solides compétences en informatique.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Paid Time Off

Transportation benefits

Qualifications

• 1-2+ ans d'expérience en centre d'appels.
• Capacité à apprendre de nouveaux systèmes efficacement.
• Compétences informatiques solides requises.

Responsibilities

• Assurer l'assistance aux familles par des appels entrants.
• Effectuer des appels de suivi si nécessaire.
• Saisir des notes dans la base de données.

Skills

Call center experience

Computer skills

Multitasking

Job description

TEKsystems is hiring a large group of Customer Service Representatives to work FULLY REMOTE assisting on an education project.

These positions offer FULLY REMOTE capability; applicants must be available for an 8-hour shift between 8am-11pm, including weekend hours, most shifts on Sundays. This is a 40-hour work week.

This customer support role focuses on assisting customers via inbound calls in a call center environment. The expected call volume is around 60-80 calls per day. NO COLD CALLS.

Job Description

• Support families via inbound calls, assisting them through the enrollment process
• Make outbound calls to interested families
• Input notes from calls into the database
• Perform follow-up calls as needed

Qualifications

• 1-2+ years of call center experience required
• Ability to learn new systems efficiently
• Strong computer skills required
• Ability to handle a fast-paced environment and multitask

Pay

$17/hr

Application Process

If interested, please apply with your most up-to-date resume. A recruiter will contact you promptly. Looking forward to connecting!

Pay and Benefits

The pay range is $17.00/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

Fully remote position.

Application Deadline

June 20, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, serving over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value. With 80,000 employees globally, we help clients capitalize on technological change and deliver measurable outcomes. TEKsystems and TEKsystems Global Services are part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.