Remote Call Center Representative

Davita Inc.; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading educational organization is seeking experienced Call Center Representatives for a fully remote position. In this role, you will be the primary contact for families, responsible for onboarding, academic placement, and student support across multiple time zones. If you have a passion for helping others and meet the qualifications, apply today!

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• Minimum 2 years of call center experience.
• Familiarity with FERPA and privacy regulations is a plus.
• Excellent organizational and communication skills.

Responsibilities

• Handle inbound calls to assist families with questions and account updates.
• Guide students through the enrollment process and advocate for their success.
• Maintain accurate records and ensure data integrity in online systems.

Skills

Strong verbal communication

Strong written communication

Problem-solving

Empathy

Adaptability

Tools

Microsoft Office

Job description

IMMEDIATE HIRING: 100% REMOTE CALL CENTER REPRESENTATIVES
Join one of the largest and most respected educational organizations in the region!
Position Overview:
We're seeking experienced and motivated Call Center Representatives to support families as their primary point of contact. This fully remote role is part of the Customer Engagement & Retention Department, reporting to the Supervisor of Student Services. You'll play a key role in onboarding, academic placement, and ongoing support for students across Eastern and Central time zones.
Schedule & Pay:

* Full-time: 40 hours/week
* Must be available to work any shift between 8:00 AM - 10:00 PM
* Schedule includes Monday-Friday + one weekend day (Saturday or Sunday)
* Pay: $17/hour
Qualifications:

* Minimum 2 years of call center experience
* Strong verbal and written communication skills
* Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
* Familiarity with FERPA and privacy regulations is a plus
Key Responsibilities:

* Handle inbound calls to assist families with questions and account updates
* Guide students through the enrollment process and advocate for their success
* Review student accounts, resolve outstanding tasks, and recommend next steps
* Maintain accurate records and ensure data integrity in online systems
* Conduct outbound calls for onboarding and retention efforts
* Manage time effectively while prioritizing student satisfaction and retention
* Uphold student privacy in compliance with FERPA guidelines
* Perform additional duties as assigned
Core Skills:

* Strong problem-solving and goal-oriented mindset
* Empathy, patience, and confidence in working with diverse families
* Ability to de-escalate issues and troubleshoot effectively
* Adaptability to support multi-generational needs
* Excellent organizational and communication skills
*Pay and Benefits*
The pay range for this position is $15.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.