Call Center Representative - Corporate

COLLINS MOBILE; Marion (IN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Uncapped Commission

Life insurance at no cost to you

Paid time off

401K option after 6 months

Job summary

Paycom - ATS in Marion, IN is seeking a Call Center Representative focused on customer service and inbound sales. You will answer calls, complete sales, and assist customers while earning base pay plus uncapped commissions.

The role requires strong communication, reliability, and the ability to travel to the corporate office for initial training. High school diploma or equivalent is required. Bilingual Spanish is encouraged.

Qualifications

• Bilingual Spanish encouraged to apply.
• Access to Telephone and High Speed Internet (if remote).
• Access to stable Internet.
• Ability to travel to Corporate Office for initial training.
• Customer service experience required.
• Strong computer skills and excellent written/spoken communication.
• Strong time management and organizational skills.
• Adaptability and flexibility in a fast-paced environment.

Responsibilities

• Answer inbound calls.
• Troubleshoot problems and handle customer complaints.
• Respond promptly to emails/messages from customers.
• Accurately note customer accounts.
• Process orders, forms, and applications.
• Upsell products or services where appropriate.
• Deescalate situations with callers.
• Participate in ongoing product/service training.
• Other duties as assigned.

Skills

Spanish language

Customer service

Communication skills

Computer skills

Time management

Problem solving

Relationship building

Organizational skills

Punctuality

Dependability

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: Corporate - Marion, IN, Position Type: Full Time, Salary Range: $15.00 - $17.00Base+Commission/month, Job Category: Telecommunications, Job Summary

Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.

Job Functions

• Answer Inbound Calls
• Troubleshoot problems and complaints
• Respond promptly to emails/messages from customers
• Accurately note customer accounts
• Process Orders, Forms, and Applications
• Upsell Products and/or services when appropriate
• Willingness to listen and deescalate situations when needed
• Complete ongoing training for product and service updates as needed
• Other duties as assigned

Skills, Qualifications, and Requirements

• Bilingual/Spanish Speaking encouraged to apply
• Access to Telephone and High Speed Internet (if remote)
• Access to stable Internet
• Ability to Travel to Corporate Office for initial training
• Customer service experience
• Strong Computer Skills
• Excellent Communication Skills, both spoken and written
• Strong time management skills
• Adaptability and flexibility
• Problem Solving
• Ability to build relationships with callers
• Excellent Organizational Skills
• Positive Attitude
• Punctual and Dependable
• High School Diploma or Equivalent

Benefits

• Health, Dental and Vision insurance
• Uncapped Commission
• Life insurance at no cost to you
• Paid time off
• 401K option after 6 months of employment

Pay will be based on experience

Work Environment

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.