Bilingual Call Center Representative

Lebanon, PA; Lebanon (Lebanon County); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dynamic full-time call center representative to enhance member experiences. In this role, you'll be the welcoming face of the credit union, handling a variety of financial transactions while ensuring accuracy and member security. Your bilingual skills in Spanish and English will be invaluable as you assist members in a fast-paced, team-oriented environment. With a commitment to excellence in service, this position offers a range of benefits including health, dental, and vision insurance, along with a supportive workplace culture. If you thrive in a collaborative setting and are passionate about community service, this opportunity is perfect for you.

Benefits

Paid holidays

Paid time off

Health insurance

Dental insurance

Vision insurance

Paid short-term disability

Paid long-term disability

Paid life insurance

401k program with employer match

Employee loan discount

Qualifications

• Fluency in both Spanish and English is essential.
• Requires a high school diploma and minimal experience.

Responsibilities

• Greet members courteously and process financial transactions.
• Answer inquiries and cross-sell products.

Skills

Fluent in Spanish

Fluent in English

Basic computer skills

Intermediate mathematical skills

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

10-key adding machine

Job description

Company Overview

Lebanon Federal Credit Unionis a financial cooperative drivento enrich our community's lives. We arededicated and connected to our communityand committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.

Job Summary

LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a full-time call center representative. A call center representativeat LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions. This positiontypically works 40 hours Monday through Friday and two Saturdays per month. This is NOT a remote position.

Responsibilities and Duties

• Greet and welcome members to the credit union in a courteous, professional and timely manner.
• Provide prompt, accurate and efficient member transactions.
• Process a variety of financial transactions including withdrawals, deposits, transfers, loan payments, credit card payments and other member transactions.
• Follow credit union policies and procedures including properly verifying member identity and endorsements.
• Uphold a high level of accuracy and maintain member security.
• Answer incoming phone calls and member inquiries.
• Cross-sell credit union products and services.
• Perform other duties as assigned.

Qualifications and Skills

• The ability to fluently speak, read, and writein both Spanish and English.
• Requires a high school diploma or equivalent and 0-1 years of experience in a financial institution.
• Basic computer skills including Microsoft Windows and Microsoft Office required.
• Intermediate mathematical skills.
• Proven written and verbal communication skills.
• Ability to use or learn a 10-key adding machine or keyboard.
• Must be able to work in a fast-paced team environment.
• Work in an in-office setting.

Benefits and Perks

• Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.