Call Center Representative-Bilingual(Spanish)

SCP ENT & Allergy Services, LLC in; Sandy Springs (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Call Center Representative to join their team. This remote position offers the chance to be the first point of contact for patients, ensuring they receive exceptional customer service. You will be responsible for managing patient interactions, scheduling appointments, and verifying information in the electronic medical records system. The company provides comprehensive health benefits, a flexible work environment, and opportunities for professional growth. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

Retirement 401(k) Plan and Safe Harbor Match

Qualifications

• Strong communication skills and customer-focused approach.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Answer inbound calls and schedule patient appointments.
• Verify and update patient information in the EMR system.
• Handle outbound calls for appointment reminders and follow-ups.

Skills

Bilingual (Spanish)

Customer Service

Communication Skills

Attention to Detail

Multitasking

Education

High School Diploma

Associate Degree

Tools

Electronic Medical Records (EMR)

Job description

Call Center Representative-Bilingual(Spanish) (Administrative)

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Patient Interaction: Answer inbound calls promptly and professionally. Schedule, reschedule, and confirm patient appointments. Provide information about services, procedures, and treatments offered. Address patient inquiries and concerns with empathy and professionalism.
• Administrative Duties: Verify and update patient information in the electronic medical records (EMR) system. Assist with insurance verification and authorization processes. Document and escalate patient complaints or issues to the appropriate department. Coordinate with clinical staff to ensure seamless patient flow and care.
• Communication: Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys. Communicate effectively with patients, caregivers, and medical staff. Relay messages accurately and promptly to the appropriate personnel.

What We Offer

• Work Location: Remote
• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement 401(k) Plan and Safe Harbor Match