Call Center Representative - BILINGUAL (ENGLISH/SPANISH)

The Helper Bees; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Care Advisor to join their team. In this role, you will assist clients in navigating care services, ensuring they receive the support they need to improve their health outcomes. You'll handle inbound calls, coordinate resources, and contribute to a mission-driven environment focused on enhancing the lives of older adults. If you're looking for a dynamic role where your communication skills and adaptability can shine, this opportunity is perfect for you!

Qualifications

• Strong communication skills and experience in health or social services.
• Ability to manage time effectively and work in a fast-paced environment.

Responsibilities

• Assist members with assessments and service plans through inbound calls.
• Coordinate and schedule services while maintaining high member satisfaction.

Skills

Communication Skills

Time Management

Adaptability

Computer Proficiency

Team Collaboration

Education

High School Diploma

Job description

Call Center Representative - BILINGUAL (ENGLISH/SPANISH)

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Description

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

About The Helper Bees

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, THB was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees’ mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

Our Core Values include:

• Quickly iterate through solutions
• Seek ways to create immediate impact
• Be the teammate you want to work with
• Ask questions, answer questions
• Take time to celebrate wins

Job Summary

As a Care Advisor, Care Concierge, you will assist benefit recipients with navigating the platform, recommending services, and supporting order completion. You will use assessments, screenings, and community resources to help clients achieve their care goals. You will also handle administrative tasks related to planning, organizing, and executing benefits.

Responsibilities include:

• Answer inbound calls to assist members with assessments and service plans
• Make outbound follow-up calls
• Help members access resources such as homecare, meals, transportation, errands, home modifications, pest control, and social services
• Coordinate and schedule services
• Other duties as assigned

Performance Metrics

• Minimum of 70 outbound calls daily
• Inbound call speed: 30 seconds or less
• Quality assurance score of at least 80%
• Maintain high member satisfaction and testimonials

Requirements

Skills and Abilities:

• Passion for improving health outcomes
• Proficiency with computers and clerical tasks
• Strong communication skills
• Experience answering inbound calls
• Ability to work with multidisciplinary teams
• Excellent time management
• Adaptability in a fast-paced startup environment
• Must be 18+ years old

Education & Experience

• High school diploma preferred
• Experience in health, social services, or related fields preferred

Physical Requirements

• Ability to work at a workstation, communicate clearly, and observe details
• Remote work is supported, requiring a reliable internet connection and suitable environment

The Helper Bees values diversity, equity, and inclusion and is an equal opportunity employer. We provide accommodations for applicants with disabilities and conduct background checks as required.

Salary: $19.23/hour