Bilingual Call Center Representative

Lebanon Federal Credit Union; Lebanon (Lebanon County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a full-time call center representative to join their dynamic team. This role is essential in providing exceptional service to members by processing transactions and addressing inquiries in a friendly manner. The ideal candidate will thrive in a fast-paced environment and possess fluency in both Spanish and English. With a commitment to community enrichment, this position offers a chance to make a meaningful impact while enjoying a range of benefits including health and dental insurance, paid time off, and a robust 401k program. Join this dedicated team and contribute to enhancing member experiences!

Benefits

Paid holidays

Paid time off

Health insurance

Dental insurance

Vision insurance

Paid short-term disability insurance

Paid long-term disability insurance

Paid life insurance

401k program with employer match

Employee loan discount

Qualifications

• Fluent in Spanish and English, with strong communication skills.
• High school diploma required, with 0-1 years of experience.

Responsibilities

• Greet members courteously and process financial transactions accurately.
• Answer phone calls and inquiries, cross-sell products and services.

Skills

Spanish fluency

English fluency

Basic computer skills

Mathematical skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Company Overview

Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives. We are dedicated and connected to our community and committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.

Job Summary

LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a full-time call center representative. A call center representative at LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions. This position typically works 40 hours Monday through Friday and two Saturdays per month. This is NOT a remote position.

Responsibilities and Duties

• Greet and welcome members to the credit union in a courteous, professional, and timely manner.
• Provide prompt, accurate, and efficient member transactions.
• Process a variety of financial transactions including withdrawals, deposits, transfers, loan payments, credit card payments, and other member transactions.
• Follow credit union policies and procedures including properly verifying member identity and endorsements.
• Uphold a high level of accuracy and maintain member security.
• Answer incoming phone calls and member inquiries.
• Cross-sell credit union products and services.
• Perform other duties as assigned.

Qualifications and Skills

• The ability to fluently speak, read, and write in both Spanish and English.
• Requires a high school diploma or equivalent and 0-1 years of experience in a financial institution.
• Basic computer skills including Microsoft Windows and Microsoft Office required.
• Intermediate mathematical skills.
• Proven written and verbal communication skills.
• Ability to use or learn a 10-key adding machine or keyboard.
• Must be able to work in a fast-paced team environment.
• Work in an in-office setting.

Benefits and Perks

• Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.