Call Center Representative (Bilingual)

Defense Mechanics Inc; Denton (TX); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Dental insurance

Growth opportunities

Job summary

Community Dental Partners in Denton, TX is hiring a Bilingual Call Center Representative to support patients by phone and text. The role focuses on handling inbound calls, guiding patients to appointments, and delivering a warm, professional customer experience.

The ideal candidate is fluent in English and Spanish, has a high school diploma, and comfortable using Google Suite and call center systems. Starting pay is $13/hour and full-time employment is offered.

Qualifications

• High school diploma or equivalent.
• Proficiency using the Google Suite of products.
• Proficiency in relevant computer applications and call center systems.
• Excellent typing skills.
• Fluency in English & Spanish.

Responsibilities

• Answer inbound calls and call patients due for exams.
• Provide information about services and gather appointment details.
• Confirm appointments and assist patients with their needs.
• Convert leads into appointments.

Skills

Bilingual communication

English fluency

Spanish fluency

Typing speed

Google Suite

Call center systems

Education

High school diploma

Tools

Google Suite

Call center software

Job description

Bilingual Call Center Representative, Denton, TX

OPPORTUNITY FOR DENTAL INSURANCE BENEFITS AND GROWTH.

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls and text messages to support our patients in creating a unique experience on the phone and in the practice.

Our Call Center Specialists work on answering inbound calls and calling patients who are due for their dental exams. Our role in the Call Center is to reach out to existing/potential patients to provide information about our practice's services, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.

Representatives Responsibilities

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills:clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Education and Experience

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish

Community Dental Partners is an Equal Opportunity and Aff…

Our committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Type: Full-time

Starting Pay: $13/hour

Internal ID: CDP100