Call Center Representative - Bankruptcy

Intelogix; Oklahoma; A distancia; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Descripción de la vacante

InteLogix is seeking a motivated Customer Service Specialist to support bankruptcy-related inquiries from home. You will handle inbound calls, educate customers on processes, review balances, and ensure accurate account updates while maintaining compliance and service levels.

This full-time, remote role requires strong communication, reliability, and basic math skills. We provide paid training, health benefits, and a collaborative team environment with opportunities for growth.

Formación

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Excellent attendance and reliability are essential.
• Computer/technology savviness with the ability to operate multiple windows/tabs.
• Call Center or Collections experience preferred.
• At least 1 year of Customer Service experience required.

Responsabilidades

• Monitor bankruptcy filings and identify related customer accounts.
• Create and maintain bankruptcy cases per procedures.
• Prepare statements of account detailing pre- and post-petition balances.
• Process credits for pre-petition balances and update accounts.
• Handle inbound calls from residential customers on bankruptcy inquiries.
• Educate customers on bankruptcy processes, account status, and billing.
• Maintain accurate documentation and records; provide team backup.
• Adhere to procedures, compliance, and service level expectations.
• Collaborate with teammates to ensure workflow coverage.
• Perform additional duties as required by management.

Conocimientos

Communication

Customer service

Empathy

Problem solving

Educación

High School Diploma or equivalent

Descripción del empleo

Pay rate: $12.30/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Monitor bankruptcy filings and identify all related customer accounts and sub-accountsCreate and maintain bankruptcy cases in accordance with established proceduresPrepare statements of account detailing pre- and post-petition balances when requiredProcess credits for pre-petition balances and ensure accurate account updatesHandle inbound calls from residential customers regarding bankruptcy-related inquiriesEducate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balancesManage and complete assigned bankruptcy-related offline processesMaintain accurate documentation and account recordsProvide cross-functional support and backup coverage for team processes as neededAdhere to departmental procedures, compliance requirements, and service level expectationsCollaborate effectively with team members to ensure continuous workflow coveragePerform additional duties as required by managementWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalent requiredSuperb attendance, so you can be there when our customers need usPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneAbility to remain engaged on the phone throughout the entirety of your shift with no distractionsCall Center or Collections experience preferredAt least 1 year of Customer Service experience requiredExcellent communication, both written and oralAbility to apply basic mathematical conceptsWork at home requirements:InteLogix will provide a computer for the duration of your employment on this programMust provide 2 computer monitors along with appropriate cables to connect to the InteLogix computerHigh speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speedWiFi must be turned off at all timesPrivate and distraction free home work space with the ability to close a doorAll job offers are contingent upon completion of drug screen and background check.InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.