Service Center Representative - Specialty

Trinity Health MI; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI seeks a Service Center Representative to be the connection between patients and their care teams. You will answer patient calls, schedule appointments, verify insurance, and relay messages to clinical staff.

This role emphasizes compassionate, professional service, accurate documentation, and collaboration with providers to create a seamless patient experience; day shift, full-time, on-site with benefits starting day one.

Qualifications

• High school diploma or GED required; coursework in insurance/billing or medical practice preferred.
• Prior healthcare call center/clerical experience is beneficial.
• Minimum experience in patient services, medical reception, or related customer service environment.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Education

High School Diploma or GED

Course work in insurance/billing or medical practice education

Job description

Description

Seeking prior healthcare call center/clerical experience.

Employment Type

Full time

Shift

Day Shift

Service Center Representative

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.

What You'll Do

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

General Requirements

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.