Call Center Representative - Ann Arbor

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI is seeking a Call Center Representative to join our team. You will handle inbound calls, assess urgency, triage, and route calls to ensure quality patient care, while delivering outstanding service to every patient.

Daily tasks include scheduling appointments, answering inquiries, assisting with patient communications and MyChart support, and documenting messages in the EMR; prior authorizations and referrals are also handled.

Qualifications

• High School Diploma or GED required or equivalent
• 1-2 years of experience in medical/physician office or customer service preferred
• Experience answering calls and coordinating patient communications is a plus

Responsibilities

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately in the EMR system.
• Obtains out of network authorizations.
• Answers questions related to referrals and prior authorizations.

Skills

Customer service

Communication skills

Phone etiquette

EMR systems

Education

High School Diploma or GED

Tools

MyChart

Job description

Employment Type: Full time

Shift: Day Shift

Description: Call Center Representative

Call Center Representative

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.

What You'll Do:

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

General Requirements:

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.