Patient Visit Specialist- Neurointerventional Ann Arbor

Trinity Health; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Patient Visit Specialist to deliver outstanding service to every patient and guest. You will guide unfamiliar patients to their destination and provide a warm hand-off to staff, while coordinating care with providers.

Responsibilities include answering scheduling questions, assisting with check-in/check-out, obtaining insurance verification, scheduling appointments, processing payments, and maintaining patient records.

Qualifications

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Responsibilities

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.
• Obtains insurance verification and secures authorization required for services provided.
• Schedule, confirm, and reschedule office appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Patient Visit Specialist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the practice or program. Assure that patients who are unfamiliar with the program are personally guided to their destination and provided a \"warm hand-off\" to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You'll Do:

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.


• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.


• Obtains insurance verification and secures authorization required for services provided.


• Schedule, confirm, and reschedule office appointments.


• Collect payments and support accurate billing processes.


• Schedules research patient per research protocol.


• Maintain patient records and support day-to-day office operations.

General Requirements:

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.


• CREDENTIALS/LICENSURE: None


• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.


• Opportunities for career growth and professional development.


• Supportive, team-oriented workplace culture.


• Meaningful work helping patients access the care they need.


• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.