Call Center Representative ( 2nd shift work every Saturday-onsite in Boston)

Hire Partnership; Boston (MA); On-site; USD 44,000 - 50,000; Full time

Job summary

Hire Partnership in Boston seeks an experienced Call Center Representative for a 2nd shift (2pm–11pm) with Saturdays; Sundays and Wednesdays off. This fully onsite role handles high-volume patient calls, documents interactions in real time, and maintains HIPAA compliance. Requires 2+ years in call center or healthcare support and strong communication, typing, and problem-solving skills.

Salary is $21–$24 per hour, with full-time hours. Equal opportunity employer committed to a diverse workforce.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Excellent verbal communication and professional phone presence.
• Accurate typing and real-time documentation.

Responsibilities

• Handle a high volume of inbound patient calls with professionalism and compassion.
• Document interactions in real time and navigate multiple systems.
• De-escalate concerns and resolve patient issues effectively.
• Maintain confidentiality and HIPAA awareness.

Skills

Call center experience

Verbal communication

Multitasking

Typing

Attention to detail

HIPAA awareness

Tools

Electronic systems

Multiple databases

Job description

Experienced Call Center Representative —2nd Shift between 2pm-11pm- work every SaturdayDays Off: Sunday and WednesdayMust have 2-3 years of call center experienceFully onsite in Boston- remote not an optionPay: $21–$24 per hourLocation: OnsiteA well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.Key ResponsibilitiesManage a high volume of inbound patient calls with professionalism and compassionProvide accurate information, guidance, and support to patients and callersDocument interactions thoroughly and in real timeNavigate multiple systems efficiently while maintaining call qualityHandle sensitive information with strict confidentiality (HIPAA awareness)De-escalate concerns and resolve issues effectivelyCollaborate with internal teams to ensure timely patient supportRequired Qualifications2+ years of call center or high-volume customer service experienceDemonstrated experience handling complex or sensitive customer interactionsExcellent verbal communication and professional phone presenceStrong multitasking and problem-solving skillsAccurate typing skills with the ability to document while speakingStrong attention to detail, spelling, and grammarProven reliability and consistent work historyProfessional maturity and sound judgmentPreferred QualificationsHealthcare, medical office, or patient support experienceFamiliarity with medical terminologyExperience working with electronic systems or multiple databasesPrevious experience in a regulated or confidential environmentHire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.#INDHOT