Call Center Representative ( 2nd shift work every Sunday-onsite in Boston)

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an experienced Call Center Representative for the 2nd shift (2pm–11pm) with Sunday work. The role is fully onsite in Boston with no remote option, offering pay between $21 and $24 per hour.

Candidates should have 2–3 years of call center experience and a proven history of accurate documentation and compassionate patient interactions. The position requires excellent communication skills, attention to detail, and the ability to navigate multiple systems while handling

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Ability to document interactions accurately while speaking.
• Excellent verbal communication and professional phone presence.
• Strong attention to detail and ability to maintain accuracy across systems.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion.
• Provide accurate information, guidance, and support to patients and callers.
• Document interactions thoroughly and in real time.
• Navigate multiple systems efficiently while maintaining call quality.
• Handle sensitive information with strict confidentiality (HIPAA awareness).
• De-escalate concerns and resolve issues effectively.
• Collaborate with internal teams to ensure timely patient support.

Skills

Call center experience

Customer service

Verbal communication

HIPAA awareness

Tools

Electronic databases

Job description

Experienced Call Center Representative —2nd Shift between 2pm-11pm- work every Sunday Days Off: Saturday and Wednesday Must have 2-3 years of call center experience Fully onsite in Boston- remote not an option Pay: $21–$24 per hour Location: Onsite

A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

Key Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Required Qualifications

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work history
• Professional maturity and sound judgment

Preferred Qualifications

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databases
• Previous experience in a regulated or confidential environment

Equal Opportunity Statement

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT