Call Center Representative (First shift part time 9am-3pm and every Saturday)

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Part time

Job summary

Hire Partnership is seeking an Experienced Call Center Representative for a healthcare organization's high-volume line in Boston. This part-time role runs 9am-3pm and every Saturday, with Sundays and one weekday off. It is strictly onsite.

You will handle inbound patient calls, provide accurate information, document interactions in real time, and maintain HIPAA confidentiality, requiring 2-3 years of call center experience and strong communication. Pay is $21–$24 per hour.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Experience handling complex or sensitive customer interactions.
• Excellent verbal communication and professional phone presence.
• Accurate typing and documentation while speaking.
• Strong attention to detail and grammar.
• Reliable with consistent work history.
• Maturity and sound judgment in professional settings.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion.
• Provide accurate information, guidance, and support to patients and callers.
• Document interactions thoroughly and in real time.
• Navigate multiple systems efficiently while maintaining call quality.
• Handle sensitive information with strict confidentiality (HIPAA awareness).
• De-escalate concerns and resolve issues effectively.
• Collaborate with internal teams to ensure timely patient support.

Skills

Call center experience

Verbal communication

Typing and documentation

Attention to detail

Professional phone presence

Job description

Experienced Call Center Representative — Part time 9am-3pm and every Saturday. Days Off: Every Sunday and one other day during the week. Must have 2-3 years of call center experience. Fully onsite in Boston - remote not an option. Pay: $21–$24 per hour. Location: Onsite.

A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

Key Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Required Qualifications

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work history
• Professional maturity and sound judgment

Preferred Qualifications

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databasesPrevious experience in a regulated or confidential environment

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT