Patient Access Representative

Hire Partnership; Boston (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Hire Partnership in Boston is seeking a Patient Access Representative to join our busy healthcare team onsite. You will be one of the first points of contact for patients, registering information and answering questions in a courteous, efficient manner.

The role may be at the front desk or call center, requiring HIPAA awareness and the ability to collect payments while ensuring accurate insurance details and scheduling.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of healthcare experience.
• Experience in patient registration, scheduling, or call center preferred.
• Strong customer service and communication skills.
• Ability to multitask and stay professional in a busy environment.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Register patients and verify demographic, insurance, and billing information.
• Answer incoming calls and assist patients with questions.
• Schedule and manage patient appointments.
• Collect copayments, deductibles, and self-pay balances.
• Maintain patient confidentiality and HIPAA compliance.
• Provide front desk, registration, or call center coverage as needed.
• Perform general clerical and administrative duties.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Patient Access RepresentativeLocation: Boston, MA- onsite full timeSchedule: Full-Time, Monday–FridayPay: $20–$23 per hourScheduleMonday–Thursday: 8:00 AM–4:45 PMFriday: 8:30 AM–5:15 PMWe are seeking a friendly, dependable, and professional Patient Access Representative to join a busy healthcare team in Mattapan. This position may be assigned to either the patient registration/front desk area or the call center, depending on department needs.As a Patient Access Representative, you will be one of the first points of contact for patients and their families. The ideal candidate is comfortable working with patients both in person and over the phone and can provide excellent customer service in a fast-paced healthcare environment.What You'll DoGreet and assist patients in a friendly and professional mannerRegister patients and ensure demographic, insurance, and billing information is accurateAnswer incoming calls and assist patients with questionsSchedule and manage patient appointmentsVerify insurance coverage and patient informationCollect copayments, deductibles, and self-pay balancesProvide receipts and accurately document paymentsMaintain patient confidentiality and follow HIPAA requirementsHelp ensure patients move through registration and clinical areas efficientlyProvide front desk, registration, or call center coverage as neededPerform general clerical and administrative dutiesQualificationsHigh school diploma or equivalent requiredAt least 2 years of experience working in a healthcare settingPrevious patient registration, medical front desk, scheduling, or call center experience preferredStrong customer service and communication skillsComfortable working with computers and electronic practice management systemsAbility to multitask and remain professional in a busy environmentStrong attention to detail and accuracyThis is a great opportunity for someone who enjoys helping people and wants to be part of a patient-focused healthcare team.Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.#INDHOT