Call Center Representative - $20/hr.

TEKsystems; Louisville (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Call Center Representative in Louisville, KY to handle 60+ calls daily about our tax software and refund advantage program. You will also perform outbound Discovery calls and occasional chat work, with strict documentation of each interaction.

The role requires a high school diploma, call center experience, and the ability to navigate systems quickly while ensuring courteous, accurate service. On-site work in Louisville, with standard hours and benefits.

Qualifications

• Must have high school diploma and call center experience.
• Able to pass Call Center Assessment (10–15 minutes) and Chat Simulation.
• Strong verbal communication and ability to explain complex information clearly.
• Comfortable handling sensitive and confidential conversations.
• Stable work history with no long gaps; self-motivated to advance career.
• Ability to navigate systems quickly to fetch account information; answer calls within 30 seconds.

Responsibilities

• Handle 60+ calls from businesses and consumers about the refund advantage program.
• Occasional outbound Discovery calls; transfer to Sales as needed.
• Perform chat work as part of duties.
• Document calls and manage interactions while maintaining 90%+ service levels.

Skills

Verbal communication

Explain complex information

Confidential conversations

System navigation

Fast call response

Self-motivated

Assessment pass

Education

High school diploma

Tools

CRM software

Phone systems

Job description

Call Center Representative

Hours: M-F 8:30a-6p EST

Location: Louisville, Kentucky 40222

Start date: 09/24/2026

Compliance: drug test + must not have any time off in the first 90 days

Must haves

• Must have high school diploma and call center experience
• MUST be able to pass assessment that takes 10-15 minutes (Call Center Assessment), as well as Chat Simulation (I suggest completing both assessments on a computer/laptop) as they are assessing your grammar and how professional you are via chat.
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
• Must be able to have in-depth dialogue, conversations and explanations with members can be of a sensitive and/or highly confidential nature.
• No jumpy tenures and must be self-motivated and motivated to advance your career
• Must have the ability to quickly navigate through system applications to obtain and provide accurate account information, answer all incoming calls in 30 seconds or less, and complete customer request calls.

Job description

• Call Center Reps will be taking 60+ calls from businesses that use their tax software as well as consumers. Consumers will call inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom & pop shops that help with taxes.
• When call volume is low, Call Center Reps will be doing outbound "Discovery" calls, which are past customers who have used their service, and will be calling to see if they want to use again. If they do, then the call will be transferred to the Sales Department.
• This role will do some chat work as well!
• Document each incoming and outbound call for tend analysis, manage multiple customer interactions while maintaining accuracy, as well as maintain overall call volume and service levels at 90% or above.

Interview details

1 interview total = virtual interview with me (Reya)

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Louisville, KY.

Application Deadline: This position is anticipated to close on Aug 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.