Patient Care Representative

Betances Health Center; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Betances Health Center is seeking a patient care representative to welcome patients, manage front desk duties, and coordinate scheduling and insurance verification. You will assist with patient orientation, portal guidance, and ensure smooth patient flow in a fast-paced clinic environment.

Responsibilities include handling registrations, appointments, documentation, and HIPAA compliance while delivering empathetic, respectful service to patients and families.

Qualifications

• High School Diploma or GED required; Associate Degree in Healthcare Administration or related field preferred.
• Minimum two years of experience in a clinical or healthcare setting.
• Familiarity with Electronic Health Records (ECW), eClinicalWorks preferred.
• Basic knowledge of health insurance procedures (Medicaid, Medicare, managed care).
• Proficiency with Microsoft Office; basic networking concepts.

Responsibilities

• Greeting patients and visitors; front desk support with courtesy and professionalism.
• Perform patient registration, check-in/check-out, and appointment scheduling.
• Verify demographic, insurance, and billing information accurately and timely.
• Answer calls, respond to inquiries, route messages.
• Coordinate reminders, rescheduling, and patient outreach.
• Maintain smooth patient flow and effective communication with providers and staff.
• Assist patient orientation and guidance to patient portal and appointment processes.
• Receive, distribute, scan, fax, and file documents per procedures.
• Maintain HIPAA compliance and center policies.

Job description

Brief Description

• Greeting patients and visitors in a professional, courteous, and respectful manner.


• Perform patient registration, check-in, check-out, and appointment scheduling functions.


• Verify demographic, insurance, and billing information accurately and timely.


• Answer incoming calls, respond to patient inquiries, route messages, and provide general front desk support.


• Coordinate appointment reminders, rescheduling, follow-up calls, and patient outreach activities.


• Maintain smooth patient flow by communicating effectively with providers, clinical staff, and patients.


• Assist with patient orientation services, including practice information, patient portal guidance, and appointment processes.


• Receive, distribute, scan, fax, and file documents as needed in accordance with organizational procedures.


• Maintain confidentiality and comply with HIPAA and all health center policies and procedures.


• Support positive patient experience by ensuring patients, families, and visitors are treated with concern, empathy, and respect.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Greeting patients and visitors in a professional, courteous, and respectful manner.


• Perform patient registration, check-in, check-out, and appointment scheduling functions.


• Verify demographic, insurance, and billing information accurately and timely.


• Answer incoming calls, respond to patient inquiries, route messages, and provide general front desk support.


• Coordinate appointment reminders, rescheduling, follow-up calls, and patient outreach activities.


• Maintain smooth patient flow by communicating effectively with providers, clinical staff, and patients.


• Assist with patient orientation services, including practice information, patient portal guidance, and appointment processes.


• Receive, distribute, scan, fax, and file documents as needed in accordance with organizational procedures.


• Maintain confidentiality and comply with HIPAA and all health center policies and procedures.


• Support positive patient experience by ensuring patients, families, and visitors are treated with concern, empathy, and respect.

Requirements

KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED

• High School Diploma or GED equivalent required. Associate Degree in Healthcare Administration, Health Sciences, Public Health, Nutrition, or related field preferred.


• Minimum Two (2) year experience in a clinical or healthcare setting.


• Familiarity with Electronic Health Records (ECW), eClinicalWorks preferred.


• Basic knowledge of health insurance procedures and regulations especially Medicaid, Medicare and managed care contracts required.


• Proficiency in Microsoft Office programs; and basic networking concepts and basic networking concepts


• Strong organizational, communication, multitasking, and customer service skills.


• Bilingual English/Spanish preferred.

Summary

Under the supervision of the Site Manager, the Patient Care Representative will be responsible for the following: patient access, scheduling, registration, insurance verification, front desk support, and maintaining efficient patient flow.