Call Center Representative

Beltone New England, Carolinas and Virginia; Warwick (RI); On-site; USD 22,041; Full time

Benefits offered by this job

Monthly Bonus Plan up to $300+

401k plan and company match

Medical/Dental/Vision insurance options

Paid time off

Paid holidays

Job training – 3 week thorough training schedule

Employee Assistance Program (EAP)

Paid lunch break

Job summary

A leading healthcare provider in Warwick, RI is seeking a Call Center Representative to handle incoming calls and support patients. The ideal candidate will possess strong communication skills and a customer-oriented attitude, contributing to a positive team environment. Responsibilities include scheduling appointments, capturing patient information, and adhering to HIPAA guidelines. This full-time position offers a competitive pay rate, monthly bonuses, and various benefits including medical insurance and paid time off.

Qualifications

• Ability to actively attend to, convey, and understand comments and questions.
• Effective communication using spoken word.
• Care for customers' needs while following company procedures.

Responsibilities

• Answer incoming calls and schedule appointments.
• Handle various types of incoming calls for services.
• Capture accurate patient contact information.
• Provide directions using Google Maps.
• Familiarize with current marketing materials.
• Track call outcomes for management.

Skills

Active Listening

Communication, Oral

Customer-oriented

Enthusiastic

Friendly

Interpersonal

Patience

Self-motivated

Tactful

Tolerance

Job description

Description

Great Opportunity in Warwick, RI – Hours are 8 hours per day, Monday to Friday, full time. The pay rate will be $16.00 per hour.

Join our small, close‑knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments). Our Call Center Team is just under 10 individuals. Here you aren’t just a number and each person’s contribution is valued. Our team is diverse, positive, hard‑working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your teammates. You will also have your own dedicated desk space that isn’t shared, so that you can be comfortable and do your best work. If you are interested in helping people on their journey to better hearing, enjoy a close‑knit team atmosphere – we strongly encourage you to apply.

Responsibilities

• Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre‑approved script.
• Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
• Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
• Use Google Maps to give patients directions to local Beltone offices.
• Read through marketing materials monthly to familiarize yourself with current offerings.
• Track outcomes of all calls for each day to submit to Call Center Manager.
• Adherence to HIPAA guidelines for patient privacy.

About Beltone

Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual’s hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!

Benefits

• Monthly Bonus Plan up to $300+
• 401k plan and company match (after one year)
• Medical/Dental/Vision insurance options
• Paid time off
• Paid holidays
• No required weekends or mandatory overtime
• Job training – 3 week thorough training schedule
• Employee Assistance Program (EAP)
• Paid lunch break, as well as up to two additional 15 minute breaks each day

Requirements

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Customer‑oriented – Ability to take care of the customers’ needs while following company procedures and policies.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Friendly – Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Patience – Ability to act calmly under stress and strain and not being hasty or impetuous.
• Self‑motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Tactful – Ability to show consideration for and maintain good relations with patients and team members.
• Tolerance – Ability to work successfully with a variety of people without making judgments.