Call Center Representative

Kenworth Sales Company; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) with company match

Paid vacation and personal leave

Job summary

Kenworth Sales Company is seeking a Call Center Representative in Jerome, ID to support outside parts sales staff and customers. The role involves processing parts orders, invoicing, and ensuring accurate fulfillment while maintaining strong customer relationships.

Responsibilities include coordinating with sales staff, handling returns and warranties, and assisting with year-end inventory. The position emphasizes teamwork, reliability, and a professional customer-focused approach.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a working knowledge of heavy truck repair methods.
• Must have basic computer skills and be able to use MS Office and Paccar Web Ecat.
• Must be able to identify and meet customer needs and requirements.
• Must be a hard worker, self-starter and problem solver.
• Excellent phone and customer service skills required.

Responsibilities

• Complete calls, documentation and purchase orders for parts orders from outside sales staff.
• Pull and order parts requested by outside staff; invoice for OS parts for delivery.
• Communicate with customers and outside staff to ensure accuracy of parts ordered.
• Assist with returns and warranties and resolve issues with the outside sales staff.
• Maintain courteous relations with customers and understand their equipment needs.
• Promote Kenworth trucks and services; coordinate with other departments as needed.
• Keep outside sales staff updated on order status and delays.
• Handle overflow parts requests for back counter and front counter as needed.
• Coordinate with dealership receiving to ensure timely delivery.
• Assist Parts Manager with year-end inventory and miscellaneous tasks.

Skills

English comprehension

Troubleshooting

Customer service

Self-motivation

Organizational skills

Time management

Phone skills

Problem solving

Professional appearance

Identify customer needs

Education

High school diploma or equivalent

Tools

MS Office

Paccar Web Ecat

Job description

Bring your skills to the 2025 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location. Kenworth is looking for a Call Center Representative to join our Jerome, ID Team.

** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Salary Minimum and Maximum: $23-$30 an hour depending on experience!

JOB SUMMARY

The primary function of this position is to assist the outside parts sales staff, supporting and working with their customers.

DUTIES AND RESPONSIBILITIES

• Complete necessary calls, documentation and purchase orders for parts orders and/or purchases from assigned outside parts sales staff.
• Pull/Order parts requested by outside parts sales staff. Invoice for O/S parts salesperson to go along with parts pulled for delivery. Have parts ready, in an assigned area (when possible), for pickup and delivery by parts delivery person or O/S parts salesperson.
• Assist with and research information to ensure proper parts are ordered. On special orders, directly communicate with customers and outside sales parts sales staff to ensure accuracy of parts being ordered.
• Assist outside parts sales staff with any problems which may arise in connection with the sale of the parts, including returns and warranties.
• Maintain courteous and continuing relations with customer base and working knowledge of customers' base industries and equipment needs.
• Promote the sale of Kenworth trucks and service. Facilitate communication between customers and these other departments.
• Keep O/S sales staff up to date on order status. Keep them up to date on issues and delays with quotes or shipping delays.
• Field overflow parts requests for back counter and front counter when they are backed up.
• Communicating with dealership receiving personnel to ensure timely delivery.
• Assist Parts Manager with year-end inventory and other miscellaneous tasks, as assigned.

QUALIFICATIONS

• Ability to read and comprehend English instructions and information
• High school diploma or equivalent
• Must have a working knowledge of all heavy truck repair methods
• Must Have a highly technical background with good troubleshooting skills
• Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat
• Must have the ability to identify and meet Customer needs and requirements
• Must be a hard worker and a self-starter and a problem solver
• Organizational and time management skills a must
• Exceptional phone and Customer service skills required
• Appearance must meet the company image and requirements.

WORKING CONDITIONS

This position involves both sedentary and other work. For part of the shift, employee will work at a desk in an office setting, doing paperwork, typing, filing, and key entries on a computer monitor. Extensive telephone and correspondence work required daily. For part of the shift, employee will stand, stoop, kneel, crouch and reach, moving about to communicate with managers, employees, and customers. Lifting of at least 50 lbs. without assistance daily will be required. Employees will travel by car extensively within and outside the State daily. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health, Dental, and Vision insurance, Flexible Spending Accounts and Health Savings Accounts (FSA/ HSA) with, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.