Parts Counter Representative

Kenworth Sales Company; Rock Springs (WY); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company match

Paid Vacation and Personal Leave

Job summary

Kenworth Sales Company in Rock Springs, WY is seeking a Parts Counter Representative. The role handles internal and external customer requests for parts purchases and supports the service department to ensure timely availability.

You will assist customers in person, by phone, and electronically; prepare invoices, quotes, and purchase orders; and maintain inventory with forklift operations. The position offers competitive pay, strong benefits, and opportunities for growth.

Qualifications

• Must read, write and understand English.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Ability to operate warehouse forklift and complete formal training program.
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks.
• Excellent organization and communication skill.

Responsibilities

• Assist customers with inquiries and parts sales, in person, by phone, in person and electronically.
• Research customer requests and determine correct part(s) needed.
• If in stock, generate invoices; if not, create purchase orders and process orders.
• Provide quotes for parts requested and post to work orders.
• Monitor invoices, will-call tickets, and quotes for compliance.
• Assist with inventory and core returns to vendors.
• Maintain retail area, stock shelves, price and label parts.
• Deliver parts to customers as needed.
• Assist with annual parts inventory count.
• Coordinate with Service to ensure availability of parts for internal jobs.
• Collaborate with sales teams to meet customer needs for parts and services.
• Complete all required job-related training.

Skills

English proficiency

Bilingual (Spanish/English)

Excellent organizational skills

Strong communication skills

Education

High School Diploma or Equivalent

Tools

Forklift operation

Basic computer skills

Job description

Bring your skills to the 2025Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location. Kenworth is looking for a Parts Counter Representative to join our Rock Springs, WYTeam.

** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Salary Minimum and Maximum: $20-$27 an hour depending on experience!

JOB SUMMARY:

The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.

DUTIES AND RESPONSIBILITIES:

• Assist customers with inquires and parts sales, in person, by phone, in person and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits.
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping.
• Assist in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins, i.e., rearranging parts, cleaning, labeling, etc.
• Delivery of parts to customers as the need arises.
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Coordinate with the Service Department to ensure timely availability of parts for internal jobs.
• Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job-related training.

QUALIFICATIONS:

• Ability to read, write and comprehend English instructions and information
• Bilingual in Spanish and English preferred
• High School Diploma or Equivalent
• 2 years heavy duty truck parts experience
• Mechanical aptitude desirable
• Basic computer skills preferred
• Ability to operate warehouse forklift and complete formal training program
• Understanding of standard office procedures, including filing and correspondence
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks
• Excellent organization and communication skill.

WORKING CONDITIONS:

This position involves both sedentary and other work. For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing. For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

BENEFITS:

Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.

Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.

History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health, Dental, and Vision insurance, Flexible Spending Accounts and Health Savings Accounts (FSA/ HSA) with, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

Kenworth Sales Company isa family of companies based in Salt Lake City, Utah of over 38dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.