Parts Counter Representative

Kenworth Sales; Rock Springs (WY); On-site; USD 28,000 - 37,000; Full time

Job summary

Kenworth Sales Company in Rock Springs, WY is seeking a Parts Counter Representative to handle internal and external customer requests for parts purchases. The role requires attention to detail and excellent customer service.

You will assist with inquiries, quote parts, process orders, and coordinate with service and sales teams. A minimum of two years in heavy-duty truck parts and basic computer skills are required; bilingual Spanish/English is a plus.

Qualifications

• Ability to read, write and comprehend English instructions.
• Bilingual in Spanish and English preferred.
• High School Diploma or Equivalent.
• 2 years heavy duty truck parts experience.
• Mechanical aptitude desirable.
• Basic computer skills preferred.
• Ability to operate warehouse forklift and complete formal training program.
• Understanding of standard office procedures, including filing and correspondence.
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks.
• Excellent organization and communication skill.

Responsibilities

• Assist customers with inquiries and parts sales, in person, by phone, in person and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines.
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping.
• Assist in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins.
• Delivery of parts to customers as the need arises.
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Coordinate with the Service Department to ensure timely availability of parts for internal jobs.
• Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job-related training.

Skills

Customer service

Bilingual Spanish/English

Mechanical aptitude

Basic computer skills

Forklift operation

Education

High School Diploma or Equivalent

Job description

Bring your skills to the 2025 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location. Kenworth is looking for a Parts Counter Representative to join our Rock Springs, WY Team.

• Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Salary Minimum and Maximum: $20-$27 an hour depending on experience!

JOB SUMMARY:

The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.

Duties And Responsibilities

• Assist customers with inquiries and parts sales, in person, by phone, in person and electronically.
• Research customer request and needs where necessary and determine correct part(s) needed.
• If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders.
• Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders.
• Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits.
• Assist with inventory and core returns to vendors, including pulling, packing, and shipping.
• Assist in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins, i.e., rearranging parts, cleaning, labeling, etc.
• Delivery of parts to customers as the need arises.
• Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc.
• Coordinate with the Service Department to ensure timely availability of parts for internal jobs.
• Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services.
• Complete all required job-related training.

Qualifications

• Ability to read, write and comprehend English instructions and information
• Bilingual in Spanish and English preferred
• High School Diploma or Equivalent
• 2 years heavy duty truck parts experience
• Mechanical aptitude desirable
• Basic computer skills preferred
• Ability to operate warehouse forklift and complete formal training program
• Understanding of standard office procedures, including filing and correspondence
• Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks
• Excellent organization and communication skill.

Working Conditions

This position involves both sedentary and other work. For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing. For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials.

Benefits

Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.

Stability

Company is financially strong with an established base of customers and is well-positioned for continued expansion.

History of Excellence

Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health, Dental, and Vision insurance, Flexible Spending Accounts and Health Savings Accounts (FSA/ HSA) with, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About The Company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.