Customer Service Coordinator

Refloor; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Refloor, America’s fastest-growing flooring company, is seeking a Customer Service Coordinator in Troy, MI. You’ll manage the full lifecycle of service requests, verify job details, coordinate scheduling, support field teams, and keep customers informed at every step.

We value strong organization, clear communication, and the ability to juggle multiple active files with accuracy and urgency. Home improvement or flooring experience is a plus.

Qualifications

• Strong customer service or customer-facing experience.
• Excellent communication and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in scheduling, coordination, or administrative support preferred.
• Experience in home improvement, flooring, or service industries is a plus.

Responsibilities

• Review service requests and determine next steps based on job details and documentation
• Verify and maintain accurate job information, records, and supporting files
• Coordinate and schedule service visits, inspections, and follow-ups
• Communicate with customers throughout the service process
• Monitor service progress and day-of-service activity through completion
• Resolve service issues with installers, vendors, and internal teams
• Manage follow-ups such as additional visits, materials, and inspections

Skills

Customer service

Communication

Organization

Multitasking

Issue resolution

Scheduling

Administrative support

Job description

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Refloor is America’s fastest-growing flooring company, and we owe our success to YOU. It’s individuals like you who join our team, fuel our growth, and help us continue to expand nationwide. We are committed to team development and customer satisfaction, ensuring every customer receives nothing less than a 5-star experience. Join us and be part of our exciting journey!

About the Role:

As a Customer Service Coordinator , you will manage the full lifecycle of service requests—from initial review through resolution. You’ll verify job details, coordinate scheduling, support field teams, and keep customers informed every step of the way.

This role requires strong organization, clear communication, and the ability to manage multiple active service files while maintaining accuracy and urgency.

Key Responsibilities

• Review service requests and determine next steps based on job details and documentation
• Verify and maintain accurate job information, records, and supporting files
• Coordinate and schedule service visits, inspections, and follow-ups
• Communicate with customers throughout the service process
• Monitor service progress and day-of-service activity through completion
• Resolve service issues with installers, vendors, and internal teams
• Manage follow-ups such as additional visits, materials, and inspections

What We’re Looking For

• Strong customer service or customer-facing experience
• Excellent communication and problem-solving skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable handling customer concerns and resolving issues
• Experience in scheduling, coordination, or administrative support preferred
• Experience in home improvement, flooring, or service industries is a plus