Call Center Representative

ADP, Inc.; Town of Smithtown (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) match

Generous PTO

Job summary

Groth Pain & Spine in Hauppauge, NY, is seeking a friendly Call Center Representative to be the first voice our patients hear. The role involves scheduling appointments across 10+ locations, resolving issues on first call, and accurately documenting interactions in the CRM system.

We offer competitive pay, comprehensive health coverage, a 401(k) with company match, and generous PTO. Join a supportive team committed to patient care and professional growth.

Qualifications

• Excellent verbal and written communication.
• Ability to handle 100+ calls per day.
• Experience in a healthcare or multi-location setting is a plus.

Responsibilities

• Schedule appointments across 10+ locations and 20+ providers.
• Resolve patient needs on the first call when possible.
• Document interactions accurately in the CRM system.

Skills

Communication skills

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Corporate, Hauppauge, NY, US

4 days ago Requisition ID: 1084

Call Center Representative

Join Long Island's premier multidisciplinary pain management practice! Groth Pain & Spine is growing fast and looking for an enthusiastic, upbeat, and professional Call Center Representative to be the first voice our patients hear.

Starting as a family practice and growing to become a thriving, multi-location organization with multiple locations in Nassau and Suffolk counties, we strive to provide the highest quality patient care. Our practice consists of knowledgeable, talented and high energy Physicians, APPs, Chiropractors, Physical Therapists, Massage Therapists and Mental Health Professionals who value patient collaboration to create effective and successful treatment plans. With a staff that feels like family, we pride ourselves in creating an environment where you'll enjoy coming to work every day.

We're seeking a positive, enthusiastic and professional person to join our call center team! If you have strong communication skills, enjoy working collaboratively, and want to make a genuine difference in the lives of patients.

What You'll Do

• Schedule appointments across 10+ locations and 20+ providers
• Learn and apply each provider's specific scheduling rules
• Resolve patient needs on the first call whenever possible
• Transfer calls to the appropriate team or department as needed
• Meet the expectation of handling 100+ calls per day
• Document all interactions accurately in the CRM system

Why Choose Groth Pain and Spine?

• Competitive pay and comprehensive health coverage
• 401(k) with company match
• Generous PTO
• Real mentorship and promote-from-within culture

Groth Pain & Spine is an Equal Opportunity Employer.