Customer Support Specialist - Tech Troubleshooter

Johnson Health Tech Companies; Cottage Grove (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech Companies in Cottage Grove, WI is seeking a Customer Support Representative to join our team. You will assist customers by phone, email, and chat, troubleshoot product issues, and help coordinate service appointments with dealers and service providers.

Ideal candidates will have a high school diploma, strong communication and problem-solving skills, and a willingness to learn our tools. You will maintain records, participate in training, and contribute to a positive,

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer proficiency, including Microsoft Office or similar applications.
• Ability to learn new systems and technology.
• Strong attention to detail and organization.
• Positive attitude and willingness to help customers.

Responsibilities

• Assist customers through phone, email, and chat support
• Troubleshoot product issues using company tools and resources
• Help customers find solutions and answer product-related questions
• Create parts orders and coordinate service appointments
• Maintain accurate customer records and case documentation
• Work with teammates and internal departments to resolve customer concerns
• Learn and maintain knowledge of company products and services
• Participate in ongoing training and development opportunities
• Deliver a positive customer experience with every interaction

Skills

Communication

Problem-solving

Customer service

Attention to detail

Learning ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Johnson Health Tech Companies in Cottage Grove, WI is seeking a Customer Support Representative to join our team. You will assist customers by phone, email, and chat, troubleshoot product issues, and help coordinate service appointments with dealers and service providers.

Ideal candidates will have a high school diploma, strong communication and problem-solving skills, and a willingness to learn our tools. You will maintain records, participate in training, and contribute to a positive,